Job Description
About The Company
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Our client is one of the world's leading tech company with a focus on business travel. With the head office in Germany this global leader services 90% of the fortune 500.
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With over **** staff globally and offices across Europe, the America's, Asia and Australia this is a great opportunity to join a global network and global corporate.
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About The Role
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We are searching for an experienced Team Leader to join the contact centre based in the CBD of Sydney. You will lead a team of ******* agents as an allrounder Team Leader.
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You will wear many hats including people management, workforce planning and process development.
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We are looking for a strong and focussed leader who is willing to help bring the team continued success. The team is going through a transformation so we need a competent and confident leader, happy to have tough conversations and be at the forefront of process improvement and someone who wants career progression.
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Duties
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Recruiting, mentoring, coaching, and developing team members




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Improving business performance and processes
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Developing close working relationships with key stakeholders
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Ensuring performance standards are met
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Exceeding customer service metrics across all functions
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Managing call queues
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Managing escalation calls
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Workforce planning
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Skills & Experience
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A solid track record of delivering results
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Previous experience running and managing a Team
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Strong attention to detail and exceptional time management skills
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Solid analytical skills
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Exceptional communication skills both written and verbal
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Outstanding working knowledge of contact centre statistics
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Culture
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The current team work as a really collaborative and supportive team and feel like a family. They are big on continuous improvement and genuinely enjoy celebrating each others wins.
#J-*****-Ljbffr

📌 Team Leader (New South Wales)
🏢 Citrus Group
📍 New South Wales