Job Description
Additional Information
n Job Number********
n Job CategoryRooms & Guest Services Operations
n Location31 Wheat Road, Sydney, New South Wales, Australia, ****VIEW ON MAP
n ScheduleFull Time
n Located Remotely?N
n Position Type Non-Management
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AUTHENTICALLY YOU
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Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
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CURATING ORIGINALITY TAKES TALENT
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Thisintegral role provides a high level of service to guests experience and presents an amazing chance to play a key role in the world's largest W Hotel, with 588 rooms, suites and studios. the Welcome Supervisor should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.Additional responsibilities include, but are not limited to;
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Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
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Review shift logs/daily memo books and document pertinent information in logbooks.
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Assist staff with expediting problem payments (e.g., problems processing credit card).
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Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
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Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
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Ensure rates match market codes,



document exceptions. Secure payment prior to issuing room key, verify/adjust billing.
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Compile and review daily
reports/logs/contingency
lists.
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Complete cashier and closing reports.
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Provide guests with directions and property information.
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Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
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Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
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Notify Loss
Prevention/Security
of any guest reports of theft.
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Assist management in training, motivating, and coaching employees; serve as a role model.
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Overall, the Welcome Supervisor should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.
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BENEFITS
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Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
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The best hotel training opportunities produced independently byWSydney and internationally recognised training programs by Marriott International
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Discounts on food & beverage across all our hotels
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Recognition programs to keep you motivated
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Wellbeing & mindfulness programs to ensure you stay healthy
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Employee Assistance Program
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'Great Places to Work' certified
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MI RECOGNITION
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Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
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MI CAREERS SOCIAL MEDIAACCOUNTS
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Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
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DIVERSITY AND INCLUSION STATEMENT
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Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
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W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
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📌 Welcome Supervisor (New South Wales)
🏢 1GXSF
📍 New South Wales