Scale Csm - Tech-Touch Growth Engine (New South Wales)

Scale Csm - Tech-Touch Growth Engine (New South Wales)

24 Aug
|
mercha.com.au
|
New South Wales

24 Aug

mercha.com.au

New South Wales

Job Description
Mercha is seeking a Scale Customer Success Manager: Tech Touch to design and own the tech‐touch motion that converts first orders into repeat purchases. You'll manage a $700K run‐rate target, orchestrate onboarding, adoption, reactivation, and segmentation to decide who gets automation and when a human touch is needed.
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This is a build role in APAC with a hybrid setup (3 days in Sydney CBD, 2 remote). You'll collaborate across lifecycle marketing, operations, and CS leadership to drive repeat
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📌 Scale Csm - Tech-Touch Growth Engine (New South Wales)
🏢 mercha.com.au
📍 New South Wales

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