Job Description
aspiring futures SA is seeking an experienced and capable Service Coordination Manager to provide operational leadership across our disability service delivery function.
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Reporting to the General Manager, Strategy and Operations, you will lead and develop a team of Service Coordinators, oversee participant and service outcomes, resolve complex operational matters and support the delivery of safe, person-centred and compliant NDIS services.
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You will also maintain a small portfolio of approximately one or two participants, helping you remain connected to frontline practice while providing broader operational leadership.
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About the role
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Your key responsibilities will include:
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Leading, supervising, coaching and developing Service Coordinators.
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Monitoring service quality, participant outcomes, workloads, risks and outstanding actions.
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Acting as the primary operational escalation point for complex participant, workforce, incident and service-delivery matters.
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Leading participant onboarding, transitions and the establishment of recent services and supported accommodation.
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Overseeing incidents, complaints, safeguarding concerns and operational investigations where authorised.
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Coordinating internal NDIS audits, compliance reviews, corrective actions and continuous improvement initiatives.
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Working collaboratively with Rostering, Human Resources, Finance, Administration and relevant clinical professionals.
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Preparing clear operational reports, identifying trends and providing practical recommendations to management.
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Building positive relationships with participants, families, guardians, clinicians, support coordinators and other stakeholders.
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Participating in the organisation's on-call roster and supporting emergency and business‐continuity responses.
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Supporting the General Manager in business growth and development.
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About you
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You will be a calm, organised and solutions-focused leader with strong knowledge of the NDIS environment and a commitment to participant choice, dignity, safety and wellbeing.
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To be successful, you will have:
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A minimum Certificate IV qualification in Disability, Community Services, Individual Support, Leadership and Management, or a related discipline.
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At least three to five years' relevant experience in NDIS service coordination, operational leadership or a comparable disability, community services, health or human services role.
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Demonstrated experience supervising, coaching and developing service-delivery employees.
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Strong knowledge of NDIS safeguarding, incident and complaint management, funding, service documentation, risk controls and quality compliance.
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Experience with participant onboarding, service transitions, internal audits, corrective actions or new-service establishment.
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Strong decision-making, investigation, report‐writing, record‐keeping and stakeholder‐management skills.
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The ability to manage competing priorities and remain professional during urgent, sensitive or high‐risk situations.
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A current South Australian driver's licence and access to a reliable, appropriately insured vehicle.
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Current NDIS Worker Screening, Working with Children Check, First Aid and CPR certification.
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Experience working with SIL services, children and young people, psychosocial disability, complex health needs, behaviours of concern, restrictive practices or the NDIS Commission and PRODA will be highly regarded.
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The role is primarily based at the aspiring futures SA Head Office, with regular travel to participant homes and service locations across South Australia.
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Due to the large number of applications, only shortlisted applicants will be contacted.
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📌 Service Coordination Manager (South Australia)
🏢 @
📍 South Australia