Job Description
We are seeking a Customer Service Representative to act as the key link between our clients and our operations team.
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In this role, you will ensure customers receive fast, accurate, and effortless service by processing orders, managing quotes, and resolving issues from start to finish.
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Your core purpose is to minimise friction between clients and production, ensuring every interaction with our business is smooth, responsive, and reliable.
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Key Responsibilities
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Process customer orders accurately and efficiently
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Prepare and process customer quotes
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Manage and resolve customer issues (including delivery inquiries, order errors, and product queries)
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Respond to inbound phone and email enquiries
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Create, update, and close cases in CRM systems
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Record all customer interactions in CRM in real time
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Generate order confirmations and case acknowledgements
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Participate in daily short WIP (work-in-progress) meetings
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Escalate complex product or solution requests to Sales Executives
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Take full ownership of quality issues assigned from Sales
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About You
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Previous experience in customer service, order processing, or a similar role
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Minimum 1+ years of customer service experience
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Robust attention to detail and high accuracy
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Ability to manage multiple priorities and meet deadlines
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Strong written and verbal communication skills
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Confidence using CRM systems (preferred)
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Intermediate experience with CRM systems
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Exposure to procurement or purchasing processes would be a great advantage.
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A proactive,



problem-solving mindset
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Strong ownership and accountability for outcomes
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Australian work authorisation required at time of application
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Key Performance Measures
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Case cycle time (speed and efficiency of resolution)
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Accuracy and error-free processing
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Timely and complete CRM documentation
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Effective issue resolution and ownership
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Solid collaboration with internal teams
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Working Relationships
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Sales Executives – receiving orders and issue escalations, and referring customers when product selection support is required
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Internal operations and production teams to ensure seamless order fulfilment
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About Kinder Australia
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Kinder Australia is a leading supplier of innovative conveyor and bulk materials handling solutions, supporting industries such as mining, quarrying, agriculture, and manufacturing.
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With a strong reputation for practical engineering solutions and customer service excellence, our team is committed to improving operational efficiency and productivity for our customers.
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Learn more about us at:

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Why Join Us
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A fast-paced role where accuracy and efficiency are highly valued
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Direct impact on customer experience and operational performance
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Supportive, team-oriented environment
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Opportunity to develop strong operational and customer service capability within an established industry leader
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If you enjoy problem-solving, working with customers, and keeping operations running smoothly, we'd love to hear from you.
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📌 Customer Service Representative (Victoria)
🏢 Kinder Australia
📍 Victoria