Job Description
Xinyi Trading Pty Ltd is an Australian trading and e-commerce business specialising in the sale and distribution of Australian products to customers in Australia and overseas markets, including China and Southeast Asia.
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As our online operations continue to develop, we are seeking a full-time ICT Support Technician to support and maintain our IT systems, e-commerce platforms, network environment and day-to-day technology operations.
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Key Responsibilities
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The successful candidate will be responsible for:
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Provide technical support for the company's IT systems, including diagnosing and troubleshooting hardware, software and system issues;
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Install, configure, maintain and update computer hardware, software applications and related ICT equipment;
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Assist with the maintenance and backend management of the company's website and e-commerce systems to support smooth day-to-day online operations;
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Monitor and troubleshoot technical issues affecting the company's e-commerce platforms, website functionality and associated systems;
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Support the setup, configuration and ongoing maintenance of the company's network and computer systems;
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Perform routine system maintenance, software updates and security updates to maintain reliable and secure ICT operations;
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Assist with data backup,



recovery and system restoration processes and ensure appropriate backup procedures are maintained;
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Maintain system documentation, technical records and ICT support procedures;
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Provide technical assistance to staff in resolving day-to-day ICT issues and advise users on the effective use of systems and applications; and
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Liaise with external IT service providers and vendors where required to diagnose and resolve technical issues.
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Qualifications and Experience
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The successful candidate should have:
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A Diploma, Advanced Diploma or higher qualification in Information Technology or a closely related field;
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At least 2 years relevant practical experience in ICT support, systems support or a similar technical role;
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Experience troubleshooting computer hardware, software and network-related issues;
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Knowledge of website backend systems and e-commerce platforms;
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Understanding of network configuration, system security, data backup and recovery;
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Valuable analytical and problem-solving skills;
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Strong communication and organisational skills; and
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Ability to work independently and provide effective technical support in a business environment.
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Position: ICT Support Technician
n Employment: Full-time
n Salary: $80,000 per annum + superannuation
n Work Location: 202 Forest Road, Hurstville NSW ****
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📌 Ict Support Technician (New South Wales)
🏢 XINYI TRADING
📍 New South Wales