Job Description
Salesforce Administration Developer - Service & Loyalty
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Help shape the Salesforce platform behind one of Australia's most recognised loyalty programs.
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MECCA is continuing to invest in Service Cloud, Loyalty Cloud and Beauty Loop, and we're looking for a hands-on Salesforce Administration Developer to join the Service & Loyalty technology team. This role will have a strong loyalty focus, while still working broadly across the Salesforce environment - from configuration and development through to support, maintenance and continuous improvement.
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The Role You Can Play
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World Class Programs-Work onBeauty Loop, one of the region's most recognised loyalty programs.
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Business-critical platform exposure - loyalty is a major focus area for MECCA across **** and ****
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Real variety - a mix of Loyalty Cloud, Service Cloud, build, support, maintenance and platform improvement
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Small-team ownership - join a high-impact Salesforce team that owns the platform end to end
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Room to learn and shape - the loyalty environment is highly customised, with scope to get deep into how it works
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High-energy culture - be part of a fast-moving, collaborative and brand-led business
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Key Responsibilities Include:
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Administer, configure and enhance MECCA's Salesforce Service Cloud and Loyalty Cloud platforms, including Beauty Loop
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Configure and optimise Loyalty Cloud programs - accrual/redemption rules, perks, member management, promotions and vouchers - and resolve transaction and data exceptions
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Configure and optimise Service Cloud - case management, Omni-Channel, service console, knowledge base, entitlements and SLAs
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Design, build and maintain Apex, Lightning Web Components, triggers,



batch jobs and automation, balancing declarative and programmatic solutions
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Support integrations (REST/SOAP APIs, platform events) and CI/CD deployment pipelines across Salesforce and external systems
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Provide Level 2/3 support, triage incidents through to root-cause fixes, and translate stakeholder requirements into scalable platform solutions
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WhatYou Will Bring
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2+ years' experience as a Salesforce Administrator, Admin/Developer, or similar hands-on Salesforce role
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Hands-on experience with Salesforce Service Cloud (case management, Omni-Channel, knowledge, entitlements/SLAs, console customisation)
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Hands-on experience with Salesforce Loyalty Cloud / Loyalty Management (tiers, accrual/redemption rules, benefits, member management)
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Apex and Lightning Web Components experience - classes, triggers, batch/async processing, unit testing
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Strong grasp of Salesforce configuration, automation and data management, with sound judgement on declarative vs programmatic solutions
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Excellent communication skills, able to explain technical concepts to non-technical stakeholders
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Nice to have
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Salesforce Administrator (ADM201) or Platform Developer I (PD1) certification
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Salesforce Marketing Cloud exposure
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Amazon Connect, CTI, or other modern contact-centre platform experience
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Experience working in an agile product/squad environment
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This role is based in Richmond, with 4 days per week in the office, with an ideal start before Mid-October **** to allow for overlap.
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This is not a narrowly defined admin role. The team works across support, maintenance, development and delivery, and everyone chips in across the platform.
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The environment is fast-moving, collaborative and sometimes ambiguous - particularly across loyalty, which is highly customised to MECCA. If you enjoy getting hands‐on, learning quickly and working across both business and technical problems, we'd love to hear from you.
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Your Life At MECCA
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Whilst we are focused on
our#CustomerFirstmantra,
we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivatedeach and everyday to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
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Some of our other team member benefits include:
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Professional development programs and first‐class digitised learning offering
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Health and well‐being initiatives
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Reward and recognition programs
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Access to quarterly product allowance
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Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
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There are also so many other ways in whichyou'llbe made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
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To learn more about life at MECCA Brands, follow us on LinkedIn atMECCA
Brandsor@lifeatmecca,
and for all current opportunities,
visitwww.mecca.com.au/careers.
#J-*****-Ljbffr

📌 Salesforce Administration Developer - Service & Loyalty (South Australia)
🏢 Mecca
📍 South Australia