Job Description
Victorian Racing Club VRC – Flemington VIC is seeking a Customer Engagement Lead to develop and deliver member engagement strategies that drive retention, loyalty and advocacy across race day and non-race day touchpoints. You will lead member experiences, onboarding programs and retention initiatives while collaborating with CRM and Events teams to optimise member value propositions.
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The role focuses on leveraging member insights, mapping customer journeys and coordinating cross-functional teams
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📌 Member Experience & Loyalty Lead (Victoria)
🏢 Victorian Racing Club VRC
📍 Victoria
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