Job Description
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Support colleagues and clients with administration and technical support across the insurance life cycle
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Produce policy and related documentation accurately, efficiently and on time
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Drive standardization of operations processes and procedures
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Provide legally compliant work to clients
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Enter accurate information into Marsh IT applications to enable analytical statistics
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Upskill non-client-facing operations colleagues with product and client knowledge
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Ensure timely and accurate processing of complex documents and information, including report preparation
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Maintain understanding of relevant insurance and related legislation
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Adhere to company policies and performance standards
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Contribute to Operations team SLAs, KPIs and business objectives
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Requirements
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High School Certificate or equivalent
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Experience in a similar broking or operational role is preferred, ideally in an insurance-related field
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Excellent analytical and negotiation skills
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Exceptional written and verbal communication
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Proficiency in Microsoft Office Suite
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Ability to learn recent systems quickly
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Strong verbal and written communication skills
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Ability to work under pressure and meet deadlines through effective time management
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Motivated self-starter focused on achieving results
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Ability to work autonomously and as part of a team
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Appropriate approval to work in Australia
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Successful applicants must complete a Criminal & Bankruptcy check before commencing employment
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Core Competencies
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Demonstrates proficiency in insurance operations, including policy documentation, compliance with legislation, and effective communication. Capable of driving process standardization and contributing to team objectives while maintaining high performance standards.
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Highest-signal resume keywords
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Insurance Operations Experience
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Policy Documentation Production
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Microsoft Office Suite Proficiency
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Analytical Skills
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Verbal And Written Communication
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ATS Optimization Keywords
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Hard Skills
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Policy Documentation
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Operations Process Standardization
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Analytical Statistics
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Complex Document Processing
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Insurance Legislation Knowledge
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Soft Skills
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Negotiation Skills
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Time Management
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Motivated Self-Starter
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Team Collaboration
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Autonomous Work Ability
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Certifications & Qualifications
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High School Certificate
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Criminal & Bankruptcy Check Approval
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Industry Keywords
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Insurance Life Cycle
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Broking Role
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Operational Role
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Compliance
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SLA
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KPI
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Tools & Technologies
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Marsh IT Applications
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Microsoft Office Suite
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📌 Client Service Specialist (Victoria)
🏢 Jobtailor
📍 Victoria