Job Description
Service Manager – Commercial Dishwashing & Catering Equipment
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Dishcare Group is a commercial dishwasher specialist providing repairs, servicing, equipment, and consumables to cafés, clubs, aged care facilities, childcare centres, and commercial kitchens.
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We are looking for a practical, organised, and technically minded Service Manager to support our growing service team and help us continue delivering reliable, transparent, and high-quality service to our clients.
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About the Role
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Service Manager – Commercial Dishwashing & Catering Equipment
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Dishcare Group is a commercial dishwasher specialist providing repairs, servicing, equipment, and consumables to cafés, clubs, aged care facilities, childcare centres, and commercial kitchens.
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We are looking for a practical, organised, and technically minded Service Manager to support our growing service team and help us continue delivering reliable, transparent, and high-quality service to our clients.
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About the Role
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This role is ideal for someone with strong technical experience in commercial kitchen equipment who is ready to step into a leadership and coordination role.
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You will be the key support person for our technicians in the field, while also helping manage client communication, job quality, reporting, invoicing, and ongoing team development.
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Key Responsibilities
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Provide technical assistance and troubleshooting support to technicians in the field
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Respond to client enquiries and provide clear, professional communication
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Review completed job reports to ensure accuracy, quality, and completeness
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Prepare and send invoices based on completed service work
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Attend client sites when required for quoting, warranty inspections, or technical follow-ups
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Assist in identifying training gaps within the service team
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Help structure and deliver periodic technical training for technicians
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Support the team in maintaining high standards of workmanship, safety, and customer service
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Work closely with management to improve service processes and team performance
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About You
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You will be someone who is reliable, solutions-focused, and comfortable dealing with both technicians and clients. You should enjoy solving technical problems, supporting a team, and helping improve the way service work is delivered.
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Skills and Experience
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Experience in commercial kitchen equipment, dishwashing equipment, refrigeration, electrical, plumbing, or similar service industries
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Strong technical troubleshooting skills
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Ability to guide and support technicians in the field
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Good communication and customer service skills
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Strong attention to detail when reviewing reports and invoices
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Positive organisational skills and ability to manage multiple priorities
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Ability to attend client sites when required
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Experience with commercial gas appliances is desirable
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Previous service management or team leadership experience is highly regarded, but not essential for the right person
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What We Offer
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A key role in a growing service business
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Supportive team environment
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Opportunity to help shape service procedures and technician training
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Varied role across technical support, client communication, job review, and site visits
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Long-term career growth opportunities
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About Dishcare Group
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At Dishcare Group, we focus on delivering the best customer service, fair pricing, transparent advice, and cost-efficient solutions for commercial kitchens. We aim to provide clients with practical options that suit their needs and budget, while maintaining a high standard of technical service.
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📌 Service Manager (New South Wales)
🏢 Dishcare Group
📍 New South Wales