Job Description
Service Coordinator / Dispatcher – Appliance Repair
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Coordinate a 9-Technician Field Team Across South East Queensland Authorised Service Agent For Miele
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Bosch
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ASKO
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Liebherr
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Neff
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Always Prompt Repairs has been servicing premium household appliances since ****. From our Underwood base, our field team services customers across Brisbane, Ipswich, and the Northern Gold Coast.
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As we continue growing, we're expanding our operations team and looking for an experienced Service Coordinator / Dispatcher to help coordinate scheduling and daily field operations for our technician team.
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This is a fast‐paced operations role focused on dispatch, scheduling, customer communication, and keeping the day running efficiently when priorities change.
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You'll work alongside an established support team including schedulers, quoting support, spare parts coordination, and management support — with structured systems and processes already in place.
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We're looking for someone who enjoys organised, high-volume work, communicates confidently, and takes pride in keeping operations running smoothly.
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What You'll Be Doing
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Take inbound customer calls and accurately book appliance repair jobs
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Schedule and coordinate technician runs across Brisbane, Ipswich, and the Northern Gold Coast
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Re‐prioritise schedules throughout the day as urgent jobs and changes arise
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Coordinate warranty and urgent service work alongside planned bookings
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Keep customers informed when schedules or arrival times change
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Create quotes and send booking confirmations
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Maintain accurate job notes, customer records,



and booking information in Simpro
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Work closely with technicians, quoting staff, spare parts coordination, and management to keep daily operations flowing smoothly
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What We're Looking For
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This role is best suited to someone with previous experience coordinating technicians or mobile workforces within a field-service environment.
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Ideally, you'll have:
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Minimum 2 years' experience in dispatch, scheduling, or service coordination
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Experience in appliance repair, electrical, HVAC, plumbing, security,
telecommunications,
logistics, or another field-service industry
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Hands‐on experience using a job‐management system such as:
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Simpro
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ServiceM8
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AroFlo
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Tradify
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or similar platforms
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Strong spoken English and a professional, confident phone manner
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Fast and accurate computer skills with the ability to manage multiple systems and priorities at once
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Strong organisational skills and sound judgement under pressure
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Good working knowledge of Brisbane, Ipswich, and the Northern Gold Coast
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Australian work rights and a current driver's licence
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Why Join Us
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Established business operating since ****
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Growing operations team with structured systems and support
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Full‐time reliable role — Monday to Friday, 8:00am–4:30pm
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Competitive pay: $35–$45/hr depending on experience
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Work with premium appliance brands and an experienced field team
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Friendly, skilled team culture
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Monthly team BBQs and social events
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Opportunity to grow with a business continuing to expand across South East Queensland
#J-*****-Ljbffr

📌 Service Coordinator / Dispatcher - Appliance Repair (Queensland)
🏢 Always Prompt Repairs
📍 Queensland