Job Description
We're looking for a skilled SAP BASIS Administrator to join a high-performing Platform Support team. In this key role, you will play a critical role in ensuring system stability, security, and performance of the SAP landscape through expert administration, proactive monitoring, and close collaboration with internal and external stakeholders.
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Reporting to the Senior ERP Manager, you will manage and support a complex SAP landscape SAP ECC, CRM, NetWeaver Gateway, SAP Java, SAP BTP, SAP HCM and SAP ECP.
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Your responsibilities will include but not be limited to:
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SAP Landscape Support
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Provide end-to-end support for SAP ECC, CRM, NetWeaver Gateway, SAP Java, SAP BTP, SAP HCM and SAP ECP.
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Act as the technical liaison regarding platform issues and user support
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Manage Transport Management System across Dev, QA, and Prod environments.
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Manage Data and Document Archiving in SAP systems
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Resolve issues including job failures, system dumps, login errors, and performance bottlenecks.
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Maintain RFC destinations, web services, SSL/SAML/SSO setups, and SAP certificate renewals.
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Manage incidents and service requests, ensuring SLA adherence.
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Apply SAP Notes, coordinate with SAP support for escalations and patch deployments.
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Document system configurations, procedures, and support audit compliance.
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Stakeholder Collaboration & Availability
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Collaborate with infrastructure, network, security, application teams and AMS providers.
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About you:
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We're seeking someone with an analytical mindset, attention to detail, and a proactive approach to problem-solving. To be successful in this role, you will have highly developed interpersonal and communication skills, with strong customer focus and ability to understand issues, manage expectations, gain agreement, and resolve conflicts.
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In addition, you will have:
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Extensive SAP BASIS Experience (8+ years) - Proven track record managing SAP ECC, CRM, NetWeaver Gateway, SAP Java, SAP BTP, SAP HCM and SAP ECP landscapes
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Transport Management and System Upgrades – Expertise in TMS, system refreshes, kernel upgrades, and patching.
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System Monitoring and Troubleshooting - Ability to proactively monitor and resolve issues (job failures, dumps, RFC errors, performance bottlenecks).
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Incident and Change Management - Skilled in using ITSM tools for managing tickets, changes, and documentation.
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Desirable: SAP Basis Certification/s and familiarity with the retail IT environment and the associated business-technology issues, ideally in a large corporate setting.
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📌 Sap Basis Administrator (Queensland)
🏢 ITC Infotech
📍 Queensland