Job Description
Operations Director | Healthcare Services
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Are you an experienced healthcare operations leader who enjoys improving the way teams work?
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We are recruiting an Operations Director to join an established and growing healthcare organisation in Brisbane. This is a key leadership position with responsibility for multiple operational teams and their Team Leaders.
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You will be joining the business at an exciting stage of growth. They are looking for someone who can bring structure, develop their leaders, improve processes and take real ownership.
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What you'll be doing
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Lead and support multiple Team Leaders and their teams
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Take ownership of day-to-day operational performance
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Set clear expectations and ensure teams are meeting their KPIs
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Identify problems, bottlenecks and areas where processes can be improved
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Improve productivity, quality, accuracy and turnaround times
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Review financial and transactional processes and investigate discrepancies
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Develop Team Leaders and help them become stronger people managers
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Manage performance issues when required
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Use data and reporting to understand what's working and what needs attention
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Improve processes, systems and operational controls
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Work closely with senior leaders and other areas of the business
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Help build a positive, accountable and high-performing culture
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What we're looking for
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This role requires someone who understands healthcare operations and has experience working in a complex, high-volume workplace.
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We would particularly like to hear from people who have worked within:
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Private hospitals or day hospitals
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Specialist medical clinics or groups
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Multi-site healthcare organisations
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Patient accounts or hospital revenue teams
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Medical administration or billing operations
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Other complex healthcare environments
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You may currently be an Operations Manager, Revenue Services Manager, Patient Accounts Manager, Senior Practice Manager, Regional Practice Manager, Medical Administration Manager or similar.
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What's on offer
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Senior operational leadership position
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Lead multiple teams and Team Leaders
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Genuine opportunity to improve and shape the operation
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Established and growing healthcare organisation
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Brisbane inner-city location
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Work closely with senior leadership
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ASAP start, with flexibility for the right person
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The position will initially full‐time in the office while you get to know the teams and operation. There may be some flexibility to work in a hybrid arrangement longer term once operations are well established.
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If you have experience leading healthcare operations and enjoy developing people, solving problems and making processes work better, we'd love to hear from you.
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What can I earn as an Operations Director
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📌 Operations Director | Healthcare Services (Queensland)
🏢 Frontline Health Brisbane
📍 Queensland