Job Description
The Deck Restaurant & The Engine Room, Ocean Exmouth
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Full Time or Part Time will be considered
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Looking for a role where no two shifts are the same?
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We're excited to be growing the team at The Deck Restaurant and The Engine Room, located at Ocean Exmouth.
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Across the two areas, we're a hub for live sport, live music, quizzes, events, great food, and memorable nights out. We're proud
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to be a key part of the local community and we're looking for enthusiastic, customer-focused people to help us create an
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outstanding experience for every guest who walks through our doors.
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If you thrive in a fast-paced environment, enjoy meeting people, and want to be part of a friendly and energetic team, we'd love
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to hear from you.
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What You'll Be Doing
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As a Customer Service Assistant, you'll be at the heart of the customer experience, helping to create the welcoming atmosphere
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that keeps people coming back.
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Your responsibilities will include:
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Providing friendly and attentive service to customers
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Taking food and drink orders and serving customers efficiently
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Preparing and serving drinks in line with company standards
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Supporting live sport, entertainment, quiz nights, and special events
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Creating a positive, welcoming atmosphere for all guests
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Maintaining high standards of cleanliness and presentation throughout the venue
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Processing payments and handling customer enquiries
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Working as part of a close-knit team to deliver great service during busy periods
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Helping with set-up and close-down duties as required
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What We're Looking For
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We're looking for people who bring enthusiasm, personality, and a passion for great customer service.
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You'll be:
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Friendly, approachable, and confident talking to customers
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A strong team player who enjoys working with others
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Reliable, flexible, and willing to get stuck in
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Comfortable working in a fast-paced hospitality environment
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Passionate about delivering a great customer experience
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Available to work evenings, weekends, and busy event periods
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Previous experience in hospitality, bars, restaurants, leisure, or customer-facing roles would be an advantage, but full training
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will be provided.
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Most importantly, we're looking for people with a positive attitude and a genuine desire to make every visit enjoyable for our
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customers.
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Why Join the team at Ocean?
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This isn't just another hospitality role.
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It's an opportunity to:
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Be part of a vibrant and growing local venue
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Work alongside a supportive and friendly team
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Meet new people and build valuable customer service skills
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Play a key role in creating memorable experiences for our customers
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Gain experience across a variety of events, live sport, and entertainment nights
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Why Join LED?
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At LED, we're all about people – our communities, our customers, and our teams. We invest in our people and create opportunities
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for everyone to grow and develop.
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Benefits Include:
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***** days annual leave (pro rata) plus bank holidays
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Enhanced sickness pay scheme (post-probation)
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Free gym, swim, and exercise classes
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Staff Perks Discount Card (up to 20% off food outlets)
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My Staff Shop savings scheme
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Employee Assistance Programme and counselling support
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Annual leave purchase scheme
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Versatile working opportunities
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Voluntary health cash plan
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Plus:
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Free bowling for you and your household at Ocean, Exmouth
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Free soft play for your dependants at Ocean, Exmouth
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Our Mission & Values
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Mission: Help people feel better and get more out of life.
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Values:
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Care | Collaborate | Excel | Trust
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Diversity & Inclusion
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We welcome applications from all backgrounds and abilities. What matters most is your passion for people, commitment to great
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service, and desire to be part of a team that creates experiences our community loves.
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📌 Customer Service Assistant (Exmouth)
🏢 Allscreens Nationwide
📍 Exmouth