Job Description
Casual role | competitive rate of $***** per hour + superannuation
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Play a key role in keeping our park spotless and guest-ready every day
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Work in a beautiful natural bush setting with a supportive, family-owned team
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About Us
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BIG4 Yarra Valley Park Lane Holiday Park is part of the Park Lane Group — a proud family-owned business since ****.
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We create places where families relax, reconnect and make excellent memories.
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A beautiful holiday park nestled in Victoria's premier wine and nature region and loved by guests
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Part of a growing and trusted family business
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We care about quality, pride and great service
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A friendly team that supports each other
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A place where your work truly makes a difference
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What You'll Do
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Bring Holidays to Life!
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Are you passionate about delivering unforgettable holiday experiences and thriving in a vibrant, guest-focused environment? Look no further! Park Lane Holiday Parks is searching for a dynamic and enthusiastic Guest Experience Officer to help create magical getaways for our guests. You will be a key player in ensuring every guest's stay is seamless and memorable.
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You will help make every guest stay smooth, welcoming and memorable.
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Welcome guests and provide front desk support
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Manage bookings,



payments and guest enquiries
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Answer phone calls and emails promptly
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Resolve guest concerns with care and professionalism
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Promote park activities and accommodation options
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What You'll Bring
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You enjoy helping people and thrive in a busy environment.
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Strong customer service skills
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Clear communication and a positive attitude
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Good organisation and attention to detail
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Confidence using booking systems and computers
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Ability to work both independently and in a team
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Current Working with Children Check (or willingness to obtain) and Australian work rights
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What's in it for You
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Live and work surrounded by rolling vineyards and breath-taking mountain ranges
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Staff discounts across Park Lane Holiday Parks and A Maze N Things
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Work with a supportive team and help create memorable holiday experiences for thousands of guests each year
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Join a trusted family-owned Australian business where your contribution matters
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Be part of an exciting period of growth, with major expansion plans underway
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Access career development, training opportunities, and employee benefits across the Park Lane Group
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#J-*****-Ljbffr

📌 Guest Experience Officer (Melbourne)
🏢 Park Lane Group
📍 Melbourne