Job Description
Manage the appointment book, recall systems, and day-to-day patient flow
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Oversee rostering, recruitment, onboarding, and performance for the support team
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Manage billing, HICAPS/Medicare claims, accounts
payable/receivable,
and budget reporting
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Ensure compliance with NSW WHS requirements and Dental Board of Australia infection control guidelines
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Handle patient complaints and escalations with professionalism and care
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Coordinate local marketing and promotions — Google Business Profile, community outreach, patient communications
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Act as first point of contact for our IT and website support providers
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Partner with the owners on practice growth initiatives
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About You
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Demonstrated experience in practice or business management — dental or allied health highly regarded (Minimum 1 Year experience)
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Robust understanding of NSW workplace health and safety requirements
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Confident with budgeting, reporting, and day-to-day financial management
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Experience managing rosters, recruitment,



and staff performance
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Excellent communicator, calm under pressure, genuinely enjoys solving problems
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Comfortable with dental practice management software (D4W) — or a fast learner if you haven't used these specifically
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Familiarity with HICAPS and Medicare claiming processes highly regarded
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What We Offer
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Competitive salary, reflective of experience
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Real decision-making authority — not just a title
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A genuine role in shaping practice growth, promotions, and patient experience initiatives
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Supportive ownership team invested in your development
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Established, positive local reputation to build on — not a start-from-scratch practice
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📌 Practice Manager (Sydney)
🏢 Dentessential
📍 Sydney