Job Description
Lead a vet practice with heart. - Where calm leadership and genuine care for people and animals go hand in hand.
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Macison Capability Partners are proud to be recruiting for a Practice Manager to lead the day-to-day running of a well-established veterinary practice in Toowong, a business where culture isn't a poster on the wall, it's how the team actually operates.
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This is a genuine leadership role. You'll manage the operational rhythm of the practice, including but not limited to; rostering, stock and compliance, but the real work is people.
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You'll be the trusted advocate between the team and leadership, the calm voice in a busy day, and the person who makes sure everyone, team members, clients and patients, feels genuinely looked after.
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What You'll Own
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Connection first: building the relationships that let trust, and great care, happen. You're the antenna to the tail, sensing what the team and clients need before it becomes a problem.
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Team leadership: coaching, mentoring and supporting vets, nurses and reception/customer service staff
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Culture and wellbeing: regular check-ins, conflict resolution, and building a psychologically secure, high-performing team
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Client experience: resolving concerns, monitoring feedback, and role-modelling service standards
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Deliberate consistency: great care doesn't happen by accident, you'll build it stone by stone, through the small choices made every day
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Operational judgement: managing supplier relationships, rostering and stock with an eye for what keeps the practice running smoothly
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Team development: onboarding, training and career development for the team
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What You'll Bring
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Proven experience in practice management, operations or team leadership, previous veterinary experience not necessary; we're looking for a leader with transferable skills, ideally from a customer-facing service environment
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A track record coaching and developing a team, with kind accountability, honest enough to give feedback with care, and open enough to receive it with gratitude
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Strong customer service instincts, with experience resolving client issues calmly and professionally
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Solid business acumen, sound judgement on the day-to-day decisions that keep a practice running well, from supplier relationships to rostering and stock
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Comfort with day-to-day operations
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Curiosity and adaptability, every day and every situation is different, and you're energised by understanding "why" before you act
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A genuine, hands-on leadership style, calm under pressure, solutions-focused, and a real advocate for people
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High personal accountability, and the ability to hold others to the same standard
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Why This Role
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You'll lead a team that genuinely lives its values. Connection, conscientiousness, kind accountability, curiosity, collaboration and generosity aren't words on a wall here, they're how decisions get made. It's a reef, not a mountain: people working together, bringing different skills and views to a better outcome. And it runs on gratitude, a team that notices what it's thankful for, and gives generously of its time, energy and grace because of it.
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This is a role for someone who wants to build a workplace people are proud to be part of, not just keep the doors open.
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Ready to lead with heart?
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📌 Veterinarian Practice Manager (Queensland)
🏢 Macison Capability Partners
📍 Queensland