Job Description
Align delivery workforce capacity and capability to demand
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Workforce capacity is what keeps delivery moving. This role plans and balances icare's delivery workforce so capability and capacity meet demand across the Technology function - and delivery stays on track.
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About the role
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Reporting to the Head of Technology Workforce Operations, you'll run the day-to-day of icare's delivery workforce across delivery, change and technical BA teams.
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You'll read demand before it lands, build the resourcing models that keep the workforce adaptable and cost-smart - contingent, managed services, partners - and own the governance and data that make every resourcing call defensible.
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It's a role for someone who thinks in models and metrics but never loses sight of the delivery they're there to serve.
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What you'll do
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Match workforce supply to demand so priorities, delivery needs and capacity stay aligned
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Own forecasting, allocation and capacity planning across the portfolio - optimising utilisation and enabling smart redeployment
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Build and improve scalable resourcing models across contingent labour, managed services and partners
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Spot workforce risks, constraints and capability gaps early, and act before they hit delivery
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Set the frameworks, metrics and governance that make workforce decisions transparent and data-driven
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Partner across Technology and business as the trusted advisor on resourcing and delivery capability
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What you'll bring
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7+ years in workforce planning, resource management, delivery operations or technology delivery environments
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Demonstrated experience managing large, blended workforces across permanent, contingent, vendor and partner resources
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A proven track record in capacity planning, workforce forecasting and utilisation management at scale
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Experience within technology delivery environments (Agile, product-based or project-based models)
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A background in vendor and partner management, including managed services and staff augmentation
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Advanced proficiency in workforce planning tools, resource management platforms and data analytics tools (Excel, Power BI or equivalent)
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Nice to have: experience supporting portfolio or program delivery functions, and exposure to the financial side of workforce management (budgeting, cost optimisation, rate management).
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What's in it for you
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A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health checks
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An extra day's leave through icare day
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Learning and development aligned to icare's Core Capabilities
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Recognition through Our People Awards - on-the-spot, quarterly and annual
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Access to our Employee Assistance Program
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About icare
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We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities - from supporting someone severely injured at work or on our roads through their long-term care and recovery, to helping them return to work.
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We know our strength comes from the diversity of our people, and we encourage people with different experiences and backgrounds to apply.
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📌 Delivery Workforce Manager (New South Wales)
🏢 icare NSW
📍 New South Wales