Job Description
Astrad Occupational Therapy – North Lakes QLD
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About the role
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We are looking for a superstar Allied Health Scheduler & Bookings Officer who is highly organised, friendly, confident and efficient, with a genuine understanding of the allied health environment.
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This is a client-facing role where the person will be responsible for managing enquiries, bookings and clinician schedules while providing an exceptional experience for families, clients and referrers.
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Key responsibilities
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Answer incoming calls and enquiries in a warm, friendly and skilled manner
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Clearly explain our services, clinicians, appointment types and availability
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Build rapport with families and clients and make them feel comfortable and informed
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Manage new client bookings, cancellations, rescheduling and waitlists
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Coordinate clinician calendars to maximise utilisation and minimise gaps
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Follow up enquiries and convert suitable enquiries into bookings
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Have a strong understanding of allied health services and terminology
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Communicate confidently with parents, carers, referrers and clinicians
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Ensure bookings are accurate and appropriate for the clinician/service
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Identify opportunities to fill cancellations and appointment gaps
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