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Guildford, WA, AU Tom Price, WA, AU, **** Gudai Darri, WA, AU, **** Newman, WA, AU, ****
Join WesTrac's dynamic Regional Product Support Team and work on cutting-edge Caterpillar equipment in world-class mining operations.
Are you ready to take your career to new heights ?
We a re hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations.
This is more than a job - it's your chance to make a real difference in improving the performance, reliability, and availability of the CAT fleet across customer sites, while enjoying the benefits of a supportive team, state-of-the‐art workshops, and exceptional FIFO lifestyle perks.
What You'll Do
The PSA acts as the primary link between the customer, Caterpillar, and WesTrac , ensuring accurate information flow, consistent documentation, and ongoing continuous improvement initiatives.
Focuses on strengthening preventative maintenance strategies, enhancing equipment effectiveness, and identifying opportunities to reduce overall operating costs.
Diagnose, repair, and maintain a range of Caterpillar fleet
Conduct regular equipment inspections, ensuring safety and compliance
Provide warranty support and planned component change‐outs
Driving continuous improvement initiatives across customer operations
Support frontline maintenance teams with expert advice and minimal tool time
Your Location Options
Newman (Yandi)
Located 120 km north‐west of Newman in WA's Pilbara region
Supporting a current CAT fleet in a high‐tech workshop
Roster: 8 days on/6 days off – 12 hr shifts
Short commute to camp accommodation
Product Support Team (PSG)
Regions: Goldfields/Pilbara - FIFO from Perth
Rosters Available: 4 days on/3 off OR 8 days on/6 off OR 14 days on/7 off -12.5 hrs/day (incl. 30 min break)




Approximately 60% advisory and 40% hands ‐ on tooling (subject to customer requirements)
Supporting customers with diagnostics, fault ‐ finding , and equipment optimisation.
Site Support Vehicle: Provided for certain locations depending on site requirements
What We're Looking For
Australian-recognisedMobile Plant Trade Certificate
Previous field service or mine‐site experienceon large CAT fleets
Strongdiagnostic, troubleshooting, and advisory skills
Willingness to support training, inspections, and hands‐on work when needed
High‐risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)
Strong communication andcustomer relationship‐buildingskills
Why Join WesTrac ?
Paid parental & secondary carers leave
Salary sacrificing & novated leasing
Income protection insurance
600+ retail discounts : Coles, Virgin, HOYTS, Crown & more
Discounted BUPA cover
Fitness Passport – access to gyms across Australia
EAP support for you and your immediate family
"Made for More" personal & team awards
Internal career progression opportunities
Upskilling through our award-winning WesTrac Institute
Employee Referral Program
Earn up to $5,000 for successful referrals
Emergency Services & Defence Force Leave
Employee Share Purchase Plan
Relocation Support Available
We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.
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📌 Cat Product Support Advisor (Newman)
🏢 Westrac
📍 Newman