Job Description
Emanate Technology is supporting a small Government client in their search for a ServiceNow Platform Specialist to join a small, multi-skilled development team who workacross .NET, D365 and ServiceNow.
n
The team delivers a mix of BAU and project-based work, including large-scale system modernisation initiatives. With strong leadership and a team-oriented team culture, this is an excellent environment for someone who values stability and impact within long-running programs.
n
The successful candidate will work closely with Program and Support teams to configure, administer, and enhance the ServiceNow platform. You will translate business needs into maintainable solutions using out-of-the-box capabilities first, supported by low/no-code configuration where required. A key responsibility is ensuring high-quality documentation and structured knowledge transfer to support teams.
n
Key Responsibilities Work with Support Teams to:
n
n
Provide day-to-day platform administration (user/group management, roles, integrations, performance tuning).
n
Configure and extend ServiceNow applications across multiple modules.
n
Coordinate instance lifecycle management across lower and production environments.
n
Implement strong access controls, platform hardening, and adherence to security requirements.
n
Support integration implementations and ensure platform monitoring and alerting.
n
Provide SME guidance, training, and enablement to support teams and power users.
n
Lead structured knowledge-transfer activities:



training sessions, walkthroughs, handover packs, capability uplift.
n
Contribute to standards, reference architectures, patterns, and reusable components.
n
Complete other duties as required to support business needs.
n
n
Work with Program Teams to:
n
n
Align configurations to future-state architecture and guardrails.
n
Build and optimise workflows and service portals.
n
Partner with process and system owners to develop and standardise data models.
n
Establish
coding/configuration
standards to minimise technical debt.
n
Ensure creation of platform documentation, technical designs, configuration standards, and SOPs.
n
Ensure all new solutions include documentation and knowledge artefacts prior to release.
n
n
Required Qualifications & Experience
n
n
3+ years administering and configuring ServiceNow across multiple modules.
n
Relevant ServiceNow certifications.
n
Strong communication and stakeholder engagement skills across business and ICT.
n
Ability to translate business needs into maintainable ServiceNow platform solutions.
n
MUST have NV1
n
MUST be Canberra based
n
n
We are an inclusive employer committed to fostering a diverse and accessible workplace.
n
We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
#J-*****-Ljbffr

📌 Servicenow Platform Developer (Canberra)
🏢 Emanate Technology
📍 Canberra