Job Description
The Horse is a curated collection of leather lifestyle goods, owned and operated by founders Scott and Amy Hawkes, and based in Sydney, Australia. Established in ****, Horse began as a leather footwear label built on a commitment to quality craftsmanship and timeless design. The brand gained early recognition for its well-made, understated styles and has continued to evolve while remaining true to its original design philosophy.
n
Today, The Horse operates as a global e-commerce brand offering a range of lifestyle goods, supported by a small and dedicated team. The business is focused on creating classic, enduring products designed to transcend seasonal trends, while continuing to strengthen and scale its internal operations to support ongoing growth.
n
About the Role
n
The Horse is looking for an outstanding Ecommerce Manager to take ownership of the performance, optimisation and day-to-day management of the brand's global websites.
n
Responsible for the AU, US and UK websites, this role will focus on improving customer experience, conversion performance and commercial outcomes across all digital storefronts. Working closely with the Founder and wider marketing team, the Ecommerce Manager will identify opportunities for growth, implement website improvements and ensure the websites are operating at the highest possible standard.
n
This role is ideal for someone who thrives in the detail, understands what drives online sales, and is constantly looking for incremental improvements that create meaningful commercial impact.
n
This is an in office role based in Kirrawee.
n
About You
n
3–5 years' experience in ecommerce, digital trading or website management
n
Strong understanding of ecommerce performance drivers, including conversion optimisation, customer journey, merchandising and average order value.
n
Obsessed with identifying incremental improvements that enhance customer experience, website performance and commercial outcomes.
n




Strong Shopify experience and understanding of ecommerce best practice
n
Commercially minded with a strong understanding of conversion optimisation
n
Experience managing website merchandising and customer journeys
n
Strong analytical skills and confidence working with website performance data
n
Naturally proactive and solutions focused
n
Comfortable managing multiple priorities and projects simultaneously
n
Motivated by growth, learning and continuous improvement
n
Key Responsibilities:
n
Own the performance and optimisation of the AU, US and UK websites
n
Manage website merchandising, collections, navigation and product presentation
n
Monitor website performance and identify opportunities to improve conversion
n
Coordinate website launches, updates and new feature implementation
n
Analyse customer behaviour and user journey data
n
Develop and implement conversion rate optimisation initiatives
n
Work closely with the Digital & Performance Marketing Manager to maximise traffic conversion and campaign effectiveness
n
Monitor website health and user experience across all markets
n
Manage third-party ecommerce platforms, applications and integrations
n
Coordinate testing and optimisation initiatives across the websites
n
Report on website performance, conversion metrics and revenue outcomes
n
Own website conversion, customer journey and online merchandising strategy
n
Identify and implement incremental improvements that drive revenue, conversion and customer experience outcomes
n
Fun, small team environment
n
High ownership role with real impact
n
Fast -moving, creative environment
n
Modern Offices
n
Onsite Parking and Staff Discounts
n
Loved Australian Brand
n
Opportunity to be involved in a globally growing business
n
Opportunities for career growth in a scaling organisation
n
This is an outstanding opportunity for a driven professional looking to elevate their career and have a direct impact on a growing organisation.
#J-*****-Ljbffr

📌 Ecommerce Manager (Melbourne)
🏢 Saloni Misra
📍 Melbourne