Job Description
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Run the daily and weekly operational cadence for the consulting team
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Manage day-to-day activities to support team morale, performance, and business alignment
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Analyze the incoming pipeline and assign consultants to Cortex XSIAM, XDR, XSOAR, and Cortex Cloud projects
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Manage billable utilization, mitigate burnout, and convert consultant downtime into strategic initiatives, training, and process improvements
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Standardize and own the customer engagement lifecycle, including kick-offs, project tracking, status reporting, and communication standards
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Handle project delays, scoping adjustments, and operational customer escalations
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Keep projects on track and remove administrative or scheduling blockers
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Work with technical leadership and management to improve Professional Services delivery frameworks and methodologies
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Requirements
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Proven experience in a delivery management, practice lead, or senior project management role within an IT services, cybersecurity, or professional services organization
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Exceptional operational leadership skills
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Strong background in resource management, capacity planning, and project
staffing/utilization
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Demonstrated ability to build and enforce engagement frameworks, standardized processes, and quality controls for professional services delivery teams
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Strong customer-facing skills with the ability to manage expectations, navigate operational escalations, and communicate effectively with enterprise stakeholders
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Excellent organizational and problem-solving skills
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Ability to manage multiple moving parts in a high-velocity deployment environment
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High emotional intelligence and leadership capability to mentor, guide, and manage consulting team morale and performance
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Familiarity with cybersecurity operations, SOC environments, or SIEM/Cloud Security deployments is highly desirable
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Must be able to work in Australia; immigration sponsorship is not available
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Core Competencies
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Demonstrates strong operational leadership and resource management skills, with a focus on project staffing, capacity planning, and the ability to build and enforce engagement frameworks in a high-velocity deployment environment. Familiarity with cybersecurity operations and effective communication with enterprise stakeholders are essential.
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Highest-signal resume keywords
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Delivery Management
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Resource Management
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Customer Engagement Frameworks
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Operational Leadership
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Cybersecurity Operations
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ATS Optimization Keywords
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Hard Skills
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Project Management
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Capacity Planning
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Utilization Management
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Process Improvement
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Quality Control
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Soft Skills
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Emotional Intelligence
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Organizational Skills
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Problem-Solving
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Team Leadership
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Communication Skills
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Industry Keywords
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IT Services
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Cybersecurity
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Qualified Services
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SOC Environments
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SIEM Security
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Tools & Technologies
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Cortex XSIAM
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Cortex XDR
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Cortex XSOAR
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Cortex Cloud
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📌 Cortex Delivery Lead (New South Wales)
🏢 Jobtailor
📍 New South Wales