Job Description
Desktop Support Engineer x 2
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Locations: Sydney
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Start: ASAP
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Working Arrangement: Hybrid / Flexible
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Salary - Up to $110,000
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We're currently looking for two Desktop Support Engineers to join a growing, highly creative technology environment supporting a global team of talented artists, developers and production professionals.
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This is a fantastic opportunity for a Desktop Support Engineer who enjoys being hands-on, solving problems and working in an environment where technology, creativity and innovation come together.
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You'll be part of a team-oriented global support function, providing day-to-day technical support while also getting exposure to specialist creative technology, infrastructure and security environments.
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What you'll be doing
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Providing 1st and 2nd level technical support to users both on‐site and remotely.
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Troubleshooting a broad range of hardware, software, networking and connectivity issues.
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Supporting office technology including AV equipment, meeting rooms and workplace hardware.
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Installing, configuring and troubleshooting specialist software.
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Managing user accounts, permissions and Group Policies through Active Directory.
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Supporting endpoint security, antivirus and wider cyber security controls.
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Managing users and data within a Google Enterprise environment.
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Supporting and maintaining Perforce.
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Monitoring network environments and investigating potential issues or events.
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Maintaining hardware and software inventories and ensuring technology assets are accurately recorded.
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Creating and maintaining technical documentation, Helpdesk processes and user guides.
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Identifying opportunities to improve the reliability, performance and security of the technology environment.
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Working closely with technical and non-technical stakeholders across a global team.
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What we're looking for
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We're keen to speak with Desktop Support / IT Support professionals who have a strong technical foundation and enjoy working in a fast-moving environment.
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Infrastructure & Networking
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Active Directory
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DHCP / DNS
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SMB
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Windows Server
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AWS
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Security
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Endpoint security and antivirus solutions
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Network security / firewalls
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Authentication and encryption technologies
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Virtualisation & Infrastructure
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Hyper-V
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Proxmox
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KVM
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Docker
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Infrastructure monitoring and configuration management tools
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📌 Desktop Support Engineer (Sydney)
🏢 IBC Recruitment
📍 Sydney