Job Description
End User Desktop Support – FIFO Role
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6-Month Contract | Likely to Extend | FIFO – South Australia
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We are seeking an End User Desktop Support professional to provide hands-on IT support at a remote mining site. This is a FIFO position with a 1 week on / 1 week off roster.
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FIFO & Roster
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Location: SA
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Roster: 1 week at site / 1 week off in Adelaide
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Shift: Thursday to Wednesday
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Hours: 12-hour shift
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Key Responsibilities
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Provide onsite Level 1 IT and desktop support
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Build, configure and deploy laptops and other IT hardware
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Troubleshoot desktop hardware, applications and connectivity issues
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Provide onsite Unified Communications and meeting room support
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Support desktop applications and assist users with technical queries
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Provide Guest Network support
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Log, manage and resolve incidents and service requests through ServiceNow/Service Desk
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Track incidents through to resolution with resolver teams
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Provide face-to-face updates to onsite users
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Perform daily meeting room and technology diagnostic checks
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Coordinate printer hardware, consumables and third-party maintenance
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Manage hardware failures, replacement parts and physical hardware installation
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Maintain IT asset records and onsite equipment
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Perform other onsite IT support duties as required
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About You
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Experience in Desktop Support / Service Desk / IT Support
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Strong troubleshooting skills across hardware, software and applications
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Comfortable providing face-to-face onsite support
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Experience with laptops, printers, meeting room technology and network connectivity
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Familiarity with ServiceNow or similar ITSM platforms
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Strong communication and customer service skills
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Comfortable working 12-hour shifts in a FIFO mining environment
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Previous experience in a remote/site-based or mining workplace is highly regarded
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FIFO experience is preferred, but strong desktop support candidates with the right technical skills will also be considered.
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Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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📌 End User Desktop Support - Fifo Role (South Australia)
🏢 Paxus - Technology + Digital Talent
📍 South Australia