Job Description
This is a strong next step for a Cloud Engineer or Systems Administrator who is passionate about the future of AI and ready to own a technology function rather than contribute to one.
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Playing a critical role for thismid sized well-established, multi-site professional services group you'll oscillate from driving and building their AI future, to providing 1-3 level technical support, managing partners and leading a small team.
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The environment is hands-on. You'll be deep in the stack daily — administering Microsoft 365, managing identity and access, overseeing device management, and working through a defined programme of infrastructure and security improvements.
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The organisation is values-led with a skilled culture, and the role reports directly to the Group Director.
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This is a long-standing client of ours with a genuine track record of investing in their people — reflected in former employees who stay connected to the business long after they've moved on.
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WHAT MAKES THIS A STEP UP
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You own it. No senior tech lead above you. You're the internal expert the business turns to — making calls, setting direction, and being accountable for outcomes.
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You will be inside their AI journey.
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Full stack breadth. Identity, cloud, device management, networking, security, ITSM — you'll work across all of it rather than specialising in one lane.
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Clear growth path. As the function matures, there's a defined pathway to building and leading a small internal team.
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THE TECHNOLOGY ENVIRONMENT
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Identity & cloud: Microsoft Entra ID, Azure, Intune
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Productivity: Microsoft 365, Copilot, Slack, Zoom
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ITSM: Atlassian JSM, Confluence
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Security: ESET MDR, Datadog SIEM
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Networking: Cisco Meraki, Private Fibre
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Device management: Apple ecosystem, Mosyle to Jamf (migration in progress)
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WHAT YOU'LL BE DOING
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Administering Microsoft 365, Entra ID, Intune, and Azure across a multi-site environment
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Building and maintaining access management, provisioning workflows, and group structures
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Managing the Atlassian JSM environment — service desk, asset tracking, documentation
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Leading the MDM migration from Mosyle to Jamf
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Monitoring and maintaining security posture via Datadog SIEM and ESET MDR
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Implementing ITIL service management processes from the ground up
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Day-to-day BAU support and incident resolution across all sites
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Managing the MSP relationship and coordinating vendors
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Supporting mobile provider and video conferencing infrastructure upgrades
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WHAT WE'RE LOOKING FOR
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A genuine interest for AI and Automation and how it can shape organisations
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Solid Microsoft 365 administration — Entra ID, Intune, Exchange, SharePoint
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Azure cloud infrastructure experience
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Apple MDM — Jamf or equivalent
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Security fundamentals — endpoint protection, SIEM, MDR
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Networking basics — Cisco Meraki or similar
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Atlassian JSM and Confluence
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ITIL or equivalent service management background (or strong working knowledge)
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Experience working alongside or managing an MSP — desirable but not essential
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Comfortable with approximately one week per month travel to regional Victoria
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#J-*****-Ljbffr

📌 Technology Operations Manager (Victoria)
🏢 Attribute Group
📍 Victoria