Job Description
Customer Support Coordinator & All Rounder
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Fun, Friendly & Sociable Culture
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Renewable Energy Industry
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About Clean Power Australia:
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Clean Power Australia is a fast moving and rapidly growing Solar and Battery Installation Business operating across NSW, QLD, ACT & SA. Founded in ****, by the two directors; CPA has grown into a national business built on one simple mission; make solar and battery solutions accessible, affordable and reliable for every home and business.
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About The Role
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We are seeking a customer-focused & organised individual to join our vibrant team here at Clean Power Australia as a Customer Support & All Round Support Coordinator. If you are enthusiastic individual, enjoy assisting customers, and thrive in a dynamic & busy work environment, this is the perfect opportunity for you.
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Duties & Responsibilities
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Provide exceptional customer service to customers inquiring about solar and battery products & jobs via phone & email - mainly inbound calls with some outbound to do follow ups
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Coordinating & organising internal teams diaries
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Keep customers informed and up to date on enquires during the whole process- when & who is going to be there!
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Work closely with our installation & scheduling team to help schedule jobs& stock
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Organise critical jobs and plan them based on resource availability & priority
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Collaborate internally with cross-functional teams to ensure effective communication and resolution of customer issues
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Maintain accurate and up-to‐date customer records in our database (Monday.com)
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Skills & Experience
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Previous experience in a customer service or coordinating role in an office - any industry is welcome!
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Strong communication skills with the ability to explain concepts in a transparent and understandable manner
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Excellent problem‐solving abilities and a customer‐centric mindset
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Positive & a team player mindset!
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Dynamic and agile individual - this is a fast moving industry!
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Ability to work in a fast‐paced environment and adapt to changing priorities
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Proficient in using CRM tools
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What We Offer
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Full‐time hours Monday - Friday in our brand new office based in Mascot - NO WEEKENDS!
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Office based in Mascot super accessible via train & bus
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Full industry training provided(Solar & Battery)
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Great manager & family‐feel culture - WE ARE A FUN BUNCH!
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Opportunities for professional development and career advancement
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Work with a passionate and dedicated team in the sustainable energy sector
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Come join a entrepreneurial business - no boring corporate, micromanaged workplace!
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Recruitment Process
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The recruitment process will be a phone interview with our Recruitment Manager, Jessica followed by a face to face interview with the hiring manager.
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WHV holders welcome to apply if have long‐term plans to stay in Australia i.e de facto visa
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📌 Customer Support Coordinator & All Rounder (New South Wales)
🏢 Clean Power Australia
📍 New South Wales