Job Description
We're looking for a Collections Officer to join our supportive finance team. This is a great chance for someone who enjoys building strong customer relationships, takes ownership of their portfolio, and thrives in a fast-paced, results-driven environment.
n
Work options:
n
Hybrid
n
Key Responsibilities
n
n
Own the collections cycle – proactively manage aged debtors through daily phone and email follow-up to drive timely payments and reduce DSO.
n
Banking & reconciliations – process daily banking, receipting and account reconciliations, ensuring accurate allocation of customer payments.
n
Relationship Management: Build strong customer relationships while confidently resolving complex billing disputes, balancing positive customer outcomes with timely collection of outstanding balances.
n
Reporting & insights – prepare weekly arrears, aged debt, collections and bad debt reporting, highlighting trends, risks and areas requiring action.
n
Lead debtor reviews – facilitate weekly debtor meetings, providing clear updates on key accounts, collection activity and outstanding actions.
n
Collection strategies – implement and continuously improve collection strategies to strengthen payment performance and cash flow.
n
Data integrity – maintain accurate and up-to-date customer records across core systems.
n
n
About You
n
You're an experienced collections professional who combines strong commercial acumen with a customer-focused approach. You're confident managing challenging conversations,



enjoy solving problems and take ownership of delivering results.
n
Qualifications & Experience
n
n
3–4+ years' experience in collections, credit control, accounts receivable or a related role.
n
Bachelor's degree or Diploma in Finance, Accounting, Business or a related discipline is preferred.
n
Strong knowledge of credit management, collections practices and the receivables cycle.
n
Demonstrated experience reducing DSO, improving cash flow and managing aged debt.
n
Proven experience preparing DSO, aged debt and collection performance reporting for senior management and Board packs.
n
n
Skills & Attributes
n
n
Strong analytical skills with the ability to interpret ageing reports, assess credit risk and prioritise collection activity.
n
Confident, persuasive and empathetic communicator who can navigate difficult conversations while maintaining positive customer relationships.
n
Investigative and solutions-focused mindset with strong attention to detail.
n
Comfortable working with ERP and CRM systems, with solid Excel skills.
n
Highly organised and able to manage multiple customer accounts, priorities and deadlines.
n
Persistent and results-driven, with sound judgement and a professional approach to account management.
n
High level of accuracy when maintaining customer records, documenting collection activity and identifying discrepancies.
n
Demonstrates integrity and discretion when handling confidential customer and financial information.
n
#J-*****-Ljbffr

📌 Collections Officer - Hybrid Wfh (New South Wales)
🏢 Green by Nature
📍 New South Wales