About the role
Mercure Townsville is seeking a
Food and Beverage Supervisor
to join our dynamic hospitality team in Townsville, QLD.
This is a
full-time position
based at our property, where you will play a crucial role in overseeing the day-to-day operations of our food and beverage outlets.
The Food and Beverage Supervisor is essential to delivering exceptional guest experiences and maintaining the high standards Mercure is renowned for.
You will work closely with our culinary and front-of-house teams to ensure seamless service delivery, operational excellence, and consistent quality across all dining and beverage offerings.
Key responsibilities
Supervise and coordinate food and beverage service across restaurant, bar and function areas to ensure efficiency and guest satisfaction
Monitor food preparation, presentation and portion control to maintain quality standards and brand consistency
Lead, motivate and train food and beverage staff, providing coaching, performance feedback and professional development opportunities
Manage inventory control, stock rotation and ordering to minimise waste and maintain cost efficiency
Ensure compliance with health, safety and food hygiene regulations at all times
Respond promptly to guest concerns and complaints, resolving issues professionally to ensure positive outcomes
Oversee table management, seating arrangements and guest flow during service periods
Collaborate with kitchen and management teams to plan menus, special events and promotional activities
Maintain cleanliness and organisation of all food and beverage areas, including dining spaces and back-of-house facilities
Monitor and report on key performance metrics,



including service times, labour costs and guest feedback
What we're looking for
Proven experience as a Food and Beverage Supervisor or similar supervisory role within a hospitality setting, preferably in a hotel or restaurant setting
Strong leadership and people management skills with the ability to motivate and develop team members effectively
Excellent knowledge of food and beverage operations, including service standards, menu knowledge and wine/cocktail basics
Solid understanding of health, safety and food hygiene regulations relevant to the hospitality industry
Outstanding customer service skills with a genuine passion for creating memorable guest experiences
Strong organisational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment
Excellent communication skills, both written and verbal, with the ability to work collaboratively across all levels
Proficiency in hospitality management systems and point-of-sale (POS) software
Current RSA (Responsible Service of Alcohol) certification and First Aid certification (or willingness to obtain)
Flexibility to work evenings, weekends and public holidays as required
What we offer
At Mercure Townsville,



we are committed to creating a supportive and rewarding workplace where our team members can thrive.
We offer competitive remuneration packages, ongoing professional development and training opportunities to support career progression within the hospitality industry.
Our team members enjoy a collaborative work environment, access to staff discounts and benefits, and the opportunity to be part of an international hotel brand with strong values and reputation.
We recognise the importance of work-life balance and strive to create a workplace culture that values wellbeing, diversity and inclusion.
We are an equal opportunities employer and encourage applications from all qualified candidates.
About us
Mercure Townsville is part of the Mercure Hotels portfolio, a globally recognised brand committed to delivering authentic hospitality experiences.
Located in the heart of Townsville, our property offers contemporary accommodation, dining and event facilities to leisure and business travellers.
We pride ourselves on our warm service, quality offerings and dedication to guest satisfaction.
Our team is passionate about hospitality and committed to upholding the high standards synonymous with the Mercure brand.
We believe in investing in our people, fostering a culture of continuous improvement and creating an environment where every team member can contribute meaningfully to our success.
Apply now
If you are an experienced Food and Beverage Supervisor ready to make an impact at Mercure Townsville, we would love to hear from you.
Please submit your CV, cover letter and any relevant certifications to join our team today.

📌 Food And Beverage Supervisor (Townsville)
🏢 MERCURE
📍 Townsville