The New South Wales Civil and Administrative Tribunal (NCAT) are recruiting to fill roles in the Guardianship Division of NCAT, Sydney CBD.
Sydney CBD
3 x Ongoing roles and 2 x Temporary roles (35 HPW)
Diverse and inclusive organisation
Generous leave entitlements including flex leave
Clerk Grade 5/6, base salary ($
99,938-$110,271
),
plus employer's contribution to superannuation and annual leave loading
Your role
Assist clients to understand the Tribunal process, including encouraging the participation of persons with a disability
Manage complex cases where there may be significant conflict between parties
List and prepare matters for hearing, write hearing reports for the Tribunal, prepare, and send documents to clients
Contact clients to determine how they will participate in Tribunal hearings
Comply with procedures and legislation relevant to the Tribunal
In the course of their work NCAT staff may be exposed to psychosocial hazards and risks.
Please refer to
NCAT Information sheet - Psychosocial hazards in the workplace
What we're looking for
We are looking for someone who is motivated, takes initiative and has strong customer service skills.
You will:
Be capable of being professional with challenging clients
Be willing to develop your skills and knowledge of legislation, legal principles, and procedures
Have strong communication and negotiation skills
Be interested in supporting people with disability
Have experience working in a high-volume environment with set timeframes
Be able to manage your individual workload independently and efficiently
Have an ability to maintain a high degree of accuracy
Download the
role description




We do work that really matters
The Guardianship Division is NCAT's protective jurisdiction and promotes the rights of people living with decision making disabilities.
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
We're focused on breaking, rather than managing, disadvantage.
It's work that really matters.
Apply now and join
Australia's top public sector employer
where we will support you and provide an exciting and flexible working workplace!
Are you ready to join us?
Click apply, attach an up-to-date resume (maximum 4 pages) and a cover letter (maximum 3 pages), addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Targeted Question 1
- Provide an example about a time when you had to communicate a complex process and explain it to a customer who had difficulty understanding due to a disability.
Targeted Question 2
- Describe your experience in meeting deadlines in a busy and demanding workplace with competing priorities
Applications close
–
Sunday 10 May **** at *****pm
Got a question?




We are hosting two information sessions to help you learn more about the role:
Friday 24 April **** at 4.30 pm
Friday 1 May **** at 4.30 pm
If you're interested in attending, please register your interest using the link below.
Information Session Registration of Interest - Case Management Officer (NCAT) – Fill out form
For more information about the role or what it's like to work for DCJ, please contact Rebecca Clifton on **************, or via email:
******
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via
******
Visit
Recruitment adjustments on the DCJ website
to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit
Inclusion and diversity on the DCJ website
.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit
Applying for DCJ jobs
on the DCJ website.
Thank you for your interest in this role.
We look forward to receiving your application.

📌 Case Management Officer - Nsw Civil And Administrative Tribunal (Ncat) (Australia)
🏢 the original
📍 Australia