Job Description

Branch Manager – Operations & Sales Focus

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Empire Office Furniture is Queensland's leading office furniture retailer servicing many high-profile corporate organisations, government departments, local and regional business customers. This Australian owned and operated company has a great reputation in successfully providing quality workstations, seating and furniture for over 40 years. We operate eight retail stores across Queensland andNSW.

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The Role:

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We're seeking a hands‐on Branch Manager to lead our Mackay team, with a focus on operational efficiency, team leadership, sales performance and process compliance. Reporting to the Branch Operations Manager, this is a outstanding opportunity for experienced managers with an operations focus looking for better work/life balance (no weekends) and a fresh industry challenge.

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We're open to strong people leaders from outside the industry who thrive on accountability, problem-solving, and building high-performance teams.

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Key Responsibilities:

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Oversee daily branch operations across showroom, warehouse, logistics and admin

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Coordinate staffing, resource allocation, and scheduling to maximise workflow efficiency

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Ensure operational compliance with company procedures and safety standards

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Monitor inventory levels, manage stock movement,



and maintain accurate reporting

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Lead and support commercial fit-outs and delivery logistics

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Drive the implementation of corporate strategies and continuous process improvement

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Coach and manage team performance with clear KPIs and accountability

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Engage in sales activity, customer interactions and showroom presentation as needed

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Take full responsibility for branch-level reporting, budgeting, and operational metrics

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What You'll Bring:

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Proven experience in operations, retail or branch management

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Strong leadership and communication skills – able to manage, train and hold a team accountable

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A practical, hands‐on approach to solving problems and improving processes

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Organised, detail-focused and confident working with systems and reports

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A willingness to learn and adapt — furniture industry experience is great but not essential

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A customer‐first mindset and ability to juggle competing priorities in a busy environment

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Demonstrated ability to communicate with a wide range of stakeholders including customers, team members, suppliers, and head office?

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If you're ready to lead a high‐performing branch and thrive in a structured, operational role — we'd love to hear from you.

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📌 Branch Manager (Mackay)
🏢 Empire Office Furniture
📍 Mackay