Job Description

At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it's supporting clinicians, streamlining operations, or improving patient outcomes, we're here to make a real difference in healthcare through digital innovation.

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About The Role

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We're looking for a Senior Application Specialist to join our Clinical Diagnostics team.

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This is more than a support role. You'll be the technical expert customers rely on to solve complex challenges, lead critical incidents, and improve the performance of healthcare technology that directly impacts patient care.

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You'll work closely with customers, Product, Delivery and Development teams, while mentoring Application Specialists and helping shape how we deliver exceptional customer outcomes.

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What You'll Be Doing

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- Lead the resolution of complex application issues and customer escalations.

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- Manage critical incidents and drive root cause analysis.

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- Build trusted relationships with customer stakeholders.

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- Provide advanced troubleshooting and application expertise.

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- Partner with Product and Development teams to improve solutions and customer outcomes.

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- Identify opportunities to improve service delivery and operational performance.

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- Mentor and support Application Specialists across the team.

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- Contribute to continuous improvement initiatives across the Clinical Diagnostics portfolio.

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What You'll Bring

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- Significant experience in application support, technical support, healthcare technology, or a similar customer-facing technical role.

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- Laboratory experience within clinical diagnostics, pathology, healthcare or life sciences.

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- Strong understanding of laboratory workflows and diagnostic testing processes.

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- Experience managing complex customer issues, escalations and major incidents.

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- Strong troubleshooting, analytical and problem-solving skills.

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- Excellent communication and stakeholder management capabilities.

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- Experience supporting LIMS, LIS, EMR or other healthcare applications.

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- Experience within diagnostics, pathology, healthcare technology or digital health.

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- Familiarity with Jira, Confluence or ITIL-based service environments.

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Why Join Magentus?

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At Magentus, we live our values every day:

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One Team Constant Evolution We Care Make A Difference Trust

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We also offer:

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- Adaptable work options.

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- Learning and development opportunities.

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- A supportive and collaborative team culture.

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- Career development and growth opportunities.

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- The opportunity to work closely with customers, Product and Development teams to influence outcomes and drive meaningful improvements.

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- The chance to work on technology that genuinely improves healthcare outcomes.

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If you enjoy solving complex technical challenges, working closely with customers, and making a real impact in healthcare technology, we'd love to hear from you.

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📌 Senior Application Specialist (Brisbane)
🏢 Magentus
📍 Brisbane