Job Description:

The Company

Our client is an NFP organisation within the community health space. They are seeking an experienced Community Engagement Officer to assist with outbound community outreach, building awareness of services across local community groups and networks. This is a temporary role with an immediate start, until July 2027!

The Role

You will be responsible for:

- Reaching out to local community groups to introduce the organisation and its services
- Making outbound calls to build awareness and spark interest in the community
- Engaging with people from diverse cultural and social backgrounds
- Liaising with libraries, schools, and community organisations to share information
- Encouraging networks to pass information on to unpaid carers and relevant groups
- Attending community expos and events to promote services and build new connections
- Creating initial interest and enquiries rather than formal presentations or sales
- Communicating confidently and compassionately with a wide range of people, including those with disabilities or medical conditions
- Completing general administrative tasks to support the wider team
- Updating and maintaining the database with accurate information

Your Profile

You will have:

- Minimum 2 years' experience in outbound calling, customer engagement, or community outreach
- Confidence speaking with a wide range of people both over the phone and in person
- Excellent written and verbal communication skills
- Strong relationship-building and interpersonal skills
- Experience working within a Not-for-Profit organisation (highly regarded)
- Background or exposure to social work, education,



community services, or community development (desirable)
- Proficiency in Microsoft Office Suite, including Excel and PowerPoint
- Experience using CRM systems such as HubSpot (desirable)
- The ability to multitask and manage competing priorities
- A flexible and adaptable approach to changing needs and environments
- Confidence working both independently and as part of a team

Culture & Benefits

- On-site parking available
- Welcoming, friendly and supportive office culture
- Active social club and regular team events
- Collaborative setting with approachable leadership and open communication

Apply Today

Please send your resume by clicking on the apply button.

Reference Number: 06810-0013459046BS

This is a hybrid working position

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Requirements:

Community Engagement, Outreach, Stakeholder Engagement, Outbound Calling, Customer Engagement, Relationship Management, Community Development, Community Services, Not-for-Profit, NFP, Event Coordination, Community Events, CRM, HubSpot

📌 Community Engagement Officer - Immediate Start (Northcote)
🏢 Robert Half
📍 Northcote