We are seeking a Service Coordinator to fill a full time position in our Cairns office. This role is pivotal to our goal of providing exceptional customer service to our valued customer base and requires a high level of organisation and the ability to multi-task.

Responsibilities:

- Customer liaison - fielding customer enquiries, logging and following up workorders and scheduling site attendances.

- Scheduling of field service staff

- Maintaining accurate data records within our field software.

- Managing and scheduling site specific staff inductions and permits.

- Compiling reports and associated information for weekly meetings.

- Providing administrative support to divisional managers when required.

- Carrying out duties with conduct and communication that contributes to a high standard of customer service and enhances the company's reputation.

- Carry out all duties in accordance with our Integrated Management System.

What we offer:





- Competitive salary

- Uniforms supplied

- Safety orientated company that cares about your wellbeing

- Supportive, close knit team

- Immediate start

Attributes we are seeking:

- Well spoken

- Focused on providing exceptional customer service

- High attention to detail and the ability to maintain detailed database records

- Highly organised

- The ability to be versatile and level headed in reactive situations

- The ability to work autonomously

- The ability to take direction

Previous experience in the air conditioning and/or electrical industry is highly regarded.

To learn more about what we do please visit www.airfirst.com.au.

ABN: 85 651 532 115

RTA: AU54789

QBCC: 15256435

Electrical Contractor: 88448

📌 Service Coordinator (Cairns)
🏢 Airfirst Air Conditioning & Electrical
📍 Cairns