Position Description: Workshop Manager (Caravan/RV)

Position Title: Workshop Manager
Reports To: Dealer Principal
Location: Toowoomba
Job Type: Full time

1. Primary Objective

To lead and drive the day-to-day operations of the caravan workshop, ensuring all repairs, servicing, warranty / insurance and Pre-Delivery Inspections are completed efficiently, safely, and to the highest industry standards. The manager will maximise profitability, maintain a high-performing team, and ensure exceptional customer satisfaction.

2. Key Responsibilities

Workshop Operations & Workflow

- Manage the daily workflow of mechanics, builders, and service technicians.

- Prioritise and allocate jobs to ensure all Service Level Agreements and turnaround times are met.

- Monitor workshop capacity and scheduling to minimise vehicle downtime.

Pre-Delivery Inspections & Quality Control

- Oversee the final PDI process, ensuring every caravan is rigorously tested and cleaned prior to customer handover.

- Ensure all appliances, 12V/240V electrical systems, plumbing, and gas installations are fully compliant with Australian Standards.

- Implement and manage digital checklists and photographic evidence of quality control.

Team Leadership & Development

- Lead, mentor, and supervise workshop staff.

- Conduct regular team meetings and performance reviews.

- Foster a "safety-first" culture by ensuring adherence to WHS (Work Health and Safety) policies.

Inventory & Parts Management





- Monitor and manage workshop inventory, ensuring high-turnover spare parts and materials are readily available.

- Oversee the ordering of parts with suppliers and manage warranty claims processing.

Customer Service & Administration

- Act as the main point of contact for customer queries regarding repairs and service bookings.

- Prepare accurate quotes, estimates, and invoices using dealership management software. Mechanics Desk and Monday.

- Handle warranty dispute resolutions professionally, maintaining clear communication with the manufacturer and customer.

3. Key Performance Indicators

- On-Time Deliveries: Percentage of caravans completed and handed over by the promised deadline.

- PDI Quality: Low defect rate and zero returns within the first 3 months of ownership.

- Efficiency & Productivity: Target billable hours achieved by technicians per week.

- Safety: Zero Lost Time Injuries in the workshop.

- Customer Satisfaction: Positive customer feedback and Net Promoter Score ratings.

4. Key Qualifications & Experience

- Minimum 3–5 years of experience in the RV, caravan, automotive, or heavy vehicle repair industry.

- Proven leadership/management experience with the ability to manage a multidisciplinary team.

- Strong understanding of 12V electrical systems, plumbing, and gas regulations within the Australian caravan sector.

- Exceptional computer literacy

- Trade qualification is highly regarded.

📌 Workshop Manager (Westbrook)
🏢 KennedyRV
📍 Westbrook