Division/Section: Business Services / Digital Information & Technology

Position Type: Fixed-Term Full-Time, September 2026 – September 2027 (9 day fortnight, 36.25 hours/week)

Salary Range: LGO5-7 ($95,030 - $119,946 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Sunday 6 September 2026.

About The Role:

Join Townsville City Council's Digital and Information Services team and play a key role in shaping and supporting the business systems that help deliver services to our community. Working closely with stakeholders across Council, you'll analyse business needs, configure and enhance enterprise applications, and contribute to solutions that improve efficiency, customer experience and service delivery outcomes.

This is a banded role offering opportunities for candidates at different stages of their careers, from developing specialists through to experienced professionals and senior practitioners. Depending on your skills and experience, you may provide system support and configuration, lead business analysis and solution design, manage complex changes across application lifecycles, facilitate workshops with stakeholders, mentor team members, and deliver innovative technology solutions that support Council's strategic objectives.

About You:

Demonstrated experience supporting, configuring or developing business systems in a complex setting. Knowledge of one or more business system domains, such as Asset Management, Human Resources, Finance, Customer Relationship Management, Records Management, Supply Chain, Compliance or related areas. Strong analytical, problem-solving and documentation skills, with the ability to translate business requirements into practical system solutions. A strong focus on delivering high-quality, practical outcomes across the application lifecycle,



from design and configuration through to testing, implementation and ongoing support. Well-developed stakeholder engagement and communication skills, with the ability to collaborate effectively across diverse teams. Understanding of application security, change management, data integrity and system governance principles. Relevant qualifications in Information Technology, Business Systems or a related discipline, and/or equivalent industry experience. Experience with the TechnologyOne product suite is essential. A current Queensland C Class Driver Licence.

For Further Information Review The Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

5 weeks annual leave + 17.5% leave loading 3 weeks Personal/Carers Leave 14 weeks paid Parental Leave Domestic and Family Violence Leave Natural Disaster Leave Uniforms and PPE provided (if applicable) Annual wage progression Up to *13.5% Superannuation employer contribution for contributing members Salary Sacrifice opportunities Access to a range of learning and development opportunities,



including on-the-job learning and formal training programs Fitness Passport program offering discounted membership to selected health and wellbeing facilities Employee Loyalty Program offering discounts at selected local businesses Employee Assistance Program The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Bronte

Contact Email: [email protected]

(for position enquiries only)

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments:

Business Systems Specialist_PD.pdf

📌 Business Systems Specialist (Townsville)
🏢 Townsville City Council
📍 Townsville