The Medical Receptionist is responsible for providing skilled, friendly and efficient front-of-house and administrative support to patients, doctors, nurses and the wider clinical team. The role requires a high level of confidentiality, organisation and attention to detail within a busy medical practice.
Key Responsibilities
- Greet patients and provide professional and welcoming customer service.
- Answer and manage incoming telephone calls and enquiries.
- Schedule, reschedule and manage patient appointments accurately.
- Manage patient check-in and check-out processes.
- Process payments, Medicare claims and other billing requirements.
- Maintain accurate and up-to-date patient information.
- Process referrals, correspondence, forms and medical documentation.
- Manage incoming and outgoing correspondence, including electronic communications.
- Liaise professionally with doctors, nurses, allied health professionals and external providers.
- Maintain patient confidentiality and comply with privacy requirements.
- Assist with scanning, filing and uploading medical documentation.
- Monitor and maintain reception and waiting areas to ensure they are clean and presentable.
- Assist with general administrative duties and clinic operations as required.
- Follow clinic policies, procedures and workplace health and safety requirements.
- Provide support to the Practice Manager and clinical team as required.
Essential Skills and Experience
- Previous medical reception or healthcare administration experience preferred.
- Excellent communication and interpersonal skills.
- Strong computer and administrative skills.
- High level of accuracy and attention to detail.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to work calmly and professionally in a busy environment.
- Strong organisational and time-management skills.
- Ability to work effectively both independently and as part of a team.
- Professional and compassionate approach to patient care.
Personal Attributes
The successful applicant will be:
- Friendly, approachable and patient-focused.
- Reliable and punctual.
- Professional and well presented.
- Organised and able to prioritise competing tasks.
- Adaptable and willing to learn new systems and processes.
- A positive team member who contributes to a supportive workplace culture.
📌 Medical Receptionist (Westbrook)
🏢 Chinchilla Medical Practice
📍 Westbrook
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.