Senior Customer Resolution Lead, Life Insurance Hybrid Sydney

Senior Customer Resolution Lead, Life Insurance Hybrid Sydney

24 Aug
|
Aia Hong Kong And Macau
|
Sydney

24 Aug

Aia Hong Kong And Macau

Sydney

AIA Australia is seeking a Senior Customer Resolution Specialist to join our team in Sydney or Melbourne, delivering an exceptional and unrivalled experience for our customers. This permanent role focuses on resolving escalated complaints and supporting regulatory processes.
You will investigate IDR/EDR complaints, manage SLAs with partners and stakeholders, and provide business-facing recommendations to improve outcomes while upholding industry standards.
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📌 Senior Customer Resolution Lead, Life Insurance Hybrid Sydney
🏢 Aia Hong Kong And Macau
📍 Sydney

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