Job Description

Residential Aged Care Quality & Compliance Officer

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Residential Aged Care Quality & Compliance Officer

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The Opportunity

/n An established residential aged care provider is seeking an experienced Quality & Compliance Officer to join its corporate quality team.

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Based at the organisation's head office in Gordon, you will support a portfolio of 4–5 residential aged care homes, working closely with site leadership teams to strengthen compliance, improve quality outcomes and embed sustainable change.

/n This is a hands‐on and relationship‐focused position suited to someone who enjoys partnering with homes, supporting staff and making quality and compliance feel practical and achievable.

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Key Information

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- Salary of $135,000–$140,000 + superannuation

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- Supporting a portfolio of 4–5 residential aged care homes

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- Regular travel to homes across the portfolio

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- Free onsite parking

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- Supportive and collaborative corporate team

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- Career development and progression opportunities

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Residential Aged Care Quality & Compliance Officer

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The Opportunity

/n An established residential aged care provider is seeking an experienced Quality & Compliance Officer to join its corporate quality team.

/n

Based at the organisation's head office in Gordon, you will support a portfolio of 4–5 residential aged care homes, working closely with site leadership teams to strengthen compliance, improve quality outcomes and embed sustainable change.

/n This is a hands‐on and relationship‐focused position suited to someone who enjoys partnering with homes, supporting staff and making quality and compliance feel practical and achievable.

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Key Information

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- Salary of $135,000–$140,000 + superannuation

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- Full‐time, permanent position

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- Supporting a portfolio of 4–5 residential aged care homes

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- Regular travel to homes across the portfolio

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- Free onsite parking

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- Supportive and collaborative corporate team

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- Career development and progression opportunities

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What You'll Be Doing

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- Conduct desktop and onsite quality and compliance audits

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- Support homes to maintain compliance with aged care legislation and standards

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- Identify gaps in practice and assist sites with corrective action plans

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- Build strong working relationships with site leaders and employees

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- Attend monthly quality and operational meetings

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- Provide education, guidance and coaching to home‐based teams

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- Support policy reviews, implementation and rollout

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- Assist with complaints, incidents and investigations

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- Prepare reports relating to audits, quality indicators and compliance

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- Support continuous improvement and change management initiatives

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- Monitor regulatory updates and communicate changes across the organisation

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About You To be considered for this position, you will have:

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- Current AHPRA registration

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- At least two years of quality and compliance experience

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- Extensive experience within residential aged care

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- Robust knowledge of the Aged Care Quality Standards and regulatory requirements

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- Demonstrated experience conducting audits and implementing improvements

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- Strong communication and relationship‐building skills

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- The ability to influence and support teams through change

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- A practical, approachable and solutions‐focused working style

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- A current driver's licence and willingness to travel between homes

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Experience with Lee Care, electronic medication management systems or Moving on Audits would be highly regarded.

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What Success Looks Like

/n Success in this position will be built around becoming a trusted support for the homes and developing positive relationships with leaders and employees.

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You will be able to identify areas for improvement while communicating change in a supportive and practical way. Rather than making compliance feel overwhelming, you will help teams understand what needs to change, why it matters and how they can achieve it.

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📌 Residential Aged Care Quality & Compliance Officer (Tamworth)
🏢 E4 People
📍 Tamworth