About us

ESY Sunhome is a growing provider of energy storage solutions, specialising in residential and commercial battery storage systems. We work closely with distributors, solar retailers, installers and other industry partners across Australia to deliver reliable and innovative energy storage solutions.

About the role The Account Manager will be responsible for managing, supporting and growing relationships with ESY Sunhome's existing customers across Victoria and South Australia. This role is focused primarily on existing customer relationship management and business growth, rather than pure new business acquisition. You will work closely with distributors, solar retailers, installers and key accounts to strengthen partnerships, increase engagement and identify opportunities for additional sales and growth.

You will also work closely with Business Development Managers, technical support, operations and marketing teams to ensure customers receive a high level of support. From time to time, the role may also involve assisting with general administrative, operational and coordination tasks as required by management.

Key responsibilities

- Manage and develop strong relationships with existing distributors, solar retailers, installers and key accounts.
- Maintain regular communication and conduct face-to-face customer visits where required.
- Develop a robust understanding of each customer's business, needs and growth opportunities.
- Identify opportunities to increase product adoption, sales volume and system activations within existing accounts.
- Develop and implement account plans for key customers.
- Support customers with product information, promotions, pricing,



sales opportunities and general business support.
- Monitor customer sales performance, purchasing trends and overall account activity.
- Identify at-risk or inactive customers and develop strategies to improve engagement and retention.
- Work closely with Business Development Managers to ensure a smooth handover and ongoing management of new customers.
- Coordinate with technical support, operations, logistics and other internal teams to assist in resolving customer enquiries and issues.

About you

- Previous experience as an Account Manager, Key Account Manager, Sales Representative, Customer Success Manager or similar relationship-focused role.
- Experience in the solar, renewable energy, electrical, battery storage or related industry will be highly regarded.
- Strong relationship-building and communication skills.
- A customer-focused mindset with strong commercial awareness.
- The ability to identify growth opportunities and convert them into business results.
- Excellent organisational and time management skills.
- The ability to manage multiple customer accounts and priorities simultaneously.
- Strong problem-solving and coordination skills.
- A proactive and hands-on approach to work.
- A valid Australian driver's licence.
- Mandarin proficiency.

Benefits

- Performance-based commission structure.
- Car allowance.
- Opportunity to work in the rapidly growing renewable energy and battery storage industry.
- A supportive and growing national team.
- Close collaboration with sales, technical, operations and marketing teams.
- Career development and growth opportunities as the business continues to expand.

📌 Account Manager – Solar & Energy Storage (Mandarin-Speaking) (Melbourne)
🏢 ESYSUNHOME
📍 Melbourne