About the role

We're seeking an inspiring and guest-focused Assistant Manager, Front Office to join our leadership team. This role is about far more than managing operations. As one of the hotel's key leaders, you will be an ambassador for the Porter House experience, setting the tone for every arrival, departure and guest interaction.

Working closely with the Front Office Manager, you will lead a team of passionate Heartists® while bringing the spirit of La Maison to life. You'll create an setting where guests feel welcomed into a luxury home, not simply checked into a hotel. Through genuine hospitality, attention to detail and personalised service, you'll ensure every guest leaves with a memorable story to tell.

You'll be highly visible within the hotel, building relationships with guests, recognising loyalty members, welcoming VIPs, coaching your team and ensuring every touchpoint reflects the distinctive character of MGallery.

Key responsibilities

- Lead a team of Front Office staff while bringing the spirit of La Maison to life
- Set the tone for every arrival, departure and guest interaction
- Build relationships with guests and recognise loyalty members
- Welcome VIPs and ensure personalised service




- Coach your team and ensure every touchpoint reflects the distinctive character of MGallery
- Create an environment where guests feel welcomed into a luxury home
- Be highly visible within the hotel

About you

- Believe luxury is about people, not process
- Passionate about developing exceptional teams
- Passionate about delivering unforgettable experiences
- Understand that exceptional service cannot be scripted
- Possess curiosity and emotional intelligence
- Have a passion for making people feel truly at home

About us At The Porter House Hotel Sydney - MGallery Collection, we don't simply provide accommodation, we create memorable moments inspired by history, character and genuine human connection. Nestled within the beautifully restored Porter House building in Sydney's CBD, our hotel blends heritage charm with contemporary luxury, offering guests a refined yet deeply personal experience. As part of the MGallery collection, we embrace the philosophy of La Maison, creating a welcoming home where every guest feels recognised, valued and connected to the story of the destination.

As part of the global Accor family, you'll join a team passionate about crafting exceptional experiences while building a rewarding hospitality career.

📌 Assistant Manager (Front Office) (Sydney)
🏢 The Porter House Hotel Sydney - M Gallery
📍 Sydney