WHO IS BUZZ?

Buzz is a global product design company that creates signature moments for travel. For two decades, we’ve partnered with world-leading airlines, hotels, cruise and rail brands to reimagine travel with innovative product experiences. Our creations become iconic collaborations and keepsakes that span luxury amenity, skincare, textiles and sleepwear, tabletop and service ware, tech, audio and children’s products.

By bringing extraordinary brands together, we create carefully considered partnerships that become meaningful collaborations for all.

WHAT IS THE ROLE

This is a 12 month fixed term contract opportunity to play a critical role in Buzz supporting the achievement of it's company KPI's to scale process and systems. You will be responsible for hitting the ground running in documenting current-state processes across Sales, Purchasing, Customer Service, Production, Logistics and Finance.

You will be responsible for:

- Discovering and documenting current-state processes to a standard that could support a system improvements and efficiency identification
- Running stakeholder workshops and structure the output
- Validating documentation against practice, not just interviews
- Maintaining documentation
- Surface governance and policy gaps

WHAT ARE WE LOOKING FOR?

- Solid Process/business analysis background, comfortable working directly with, and engaging stakeholders at all levels
- Extensive experience with process documentation as guides, process maps, and flow charts (descriptive and visual), preferably using screen-recording/process capture tools such as Scribe.
- Experience creating business and technical specifications
- Process analyst experience with ERP, CRM, and middleware systems




- Proficient with AI tools for analysis and documentation drafting
- Quick to pick up unfamiliar systems
- Comfortable testing what's written against what's actually done

Advantageous if you have the following:
- Confluence, Jira and SharePoint
- Screen-recording/process-capture tools (e.g. Scribe)
- FMCG, wholesale or consumer products background

BUZZ CULTURE

At Buzz, we pride ourselves on doing things in ways that inspire discovery. Our fast-paced, vibrant culture can be experienced the moment you step foot into our office and realise you are in our Buzz Café, with drinks and endless coffee and daily breakfast and lunch for everyone’s enjoyment.

Our employees are creative and passionate beings. They push boundaries, thrive out of comfort zones, love a challenge and tackle them head on. Our collaborative teams deliver amazing results by trusting in one another’s expertise. The way we innovate and add a Buzz twist to everything we do is what we hope will inspire you.

We have generous employee benefits too, extra two weeks a year WFA, from rewards to paid parental and birthday leave. We might be biased, but we think Buzz is leading the way as a great employer. Our culture is truly values-driven, which is what we believe makes Buzz a uniquely wild and welcoming place to work.

If the above sounds like you, we would love to hear from you! So please apply NOW!!

Whilst we'd love to respond to everyone personally, this is unfortunately not possible. If you haven't heard back from us within 4 weeks of submitting your application, we thank you for taking the time to express your interest, however, you were not short-listed on this occasion.

Industry

📌 Business Analyst (Melbourne)
🏢 Buzz
📍 Melbourne