Business development manager Melbourne. Hybrid. Full time. $80,000 to $100,000 base, plus uncapped commission.

A referral today is a recommendation at best. Written on a slip, handed over, and then gone: often never made, and the patient lost. It happens in clinics across Australia every day. We've built the fix, thousands of clinicians already use it, and your job is to get it into the hands of the rest, fast.

About Refr

Refr brings allied health, GPs and specialists onto one platform. Physiotherapists, osteopaths, podiatrists and other allied health clinicians send imaging, specialist and surgical referrals, and procedures like guided injections, with Medicare funding where eligible, and more added regularly. Sending one takes seconds, and it's actioned in minutes rather than weeks.

We call it a refr: send a refr, not a recommendation. The whole journey stays visible, so a clinic can see where their patient is the whole way through and no one gets lost.

Our belief is easy: allied health clinicians should be able to lead more of the patient journey, and we build the tools that let them. It's a referral ecosystem that didn't exist before, it exists because of us, and the software gets better every week.

What we expect from everyone

- Be bold. We're doing something new, so we back people who make the call and move.
- Own your work, all the way to done, and own it when something goes wrong.
- Sweat the detail. In healthcare, the small things are the whole thing.
- Communicate clearly. The right message, to the right person, at the right time.
- Take pride in your work. You'd happily put your name on all of it.

We care more about how you think than how long your CV is. Character and hunger come first.

The role





You own new business at Refr. Right now we have far more warm inbound than we can work, hundreds of clinics who've put their hand up, and no bandwidth left to chase new ones. You're here to fix both. You'll take clinics from first contact to signed and sending, work through the inbound, and build the outbound we haven't had time for, until the split is at least half and half.

You'll use our network, our data and our tools to find the clinics that should be on Refr, and close them fast. Once they're signed, you stay close, because your commission is tied to how much they actually use the platform. You'll work alongside the customer success lead and the head of patient success to make sure every referral journey is one clinics rave about.

You report to our head of business development.

What you'll do

- Work the warm inbound, and build the outbound push we haven't had the bandwidth for, until the split is at least half and half.
- Take clinics from first conversation to signed up and sending refrs.
- Use our network, data and tools to find the clinics that should be on Refr, and get to them first.
- Close fast, then make sure the clinics you sign actually use Refr, because that's what you're paid on.
- Work hand in glove with customer success and patient success, so every referral journey is excellent from the first refr.




- Bring what you hear from clinics back to the team, so we sharpen the pitch and the product.

What you'll bring

- A track record of closing, across both inbound and outbound.
- Ambition, and the drive to want every clinic in Australia on Refr, fast.
- The ability to think on your feet and back yourself when there's no script.
- Self-direction. You own your pipeline and your targets.

Nice to have: sales into healthcare or allied health, or SaaS sales. A feel for how clinics actually run is a bonus.

The honest part

This is a hunt. Targets are real, the market is enormous, and a lot of the playbook isn't written yet, so you'll be working out what lands as you sell. It's demanding, it's measured, and your ceiling depends on how much the clinics you sign go on to use Refr. If you want a quiet desk, this isn't it. If you want to build something enormous from the start and be paid on the growth you drive, it is.

Why Refr Refr is venture backed by Archangel VC, the fund behind Heidi and other Australian startups that grew into scaleups. We're one of the fastest growing companies in Australia, up around 40% month on month for the past six months, and thousands of clinicians already refer through Refr. We want every clinic in Australia within the next 6 to 12 months, and this role is how we get there.

Your commission is uncapped and tied to how much the clinics you sign use Refr, so the growth you drive is the money you make.

- How to apply Send an email to [email protected] with anything you think we should see. No long form, no set attachments. Tell us why you're perfect for this role.

📌 Business Development Manager (Australia)
🏢 Refr
📍 Australia