Company Description CMBM | Clean Maintain Build Manage helps businesses care for their people and places through trusted commercial cleaning, maintenance, and facility management solutions. Since 2005, the company has grown to support over 500 clients who value its quality, professionalism, and strong commitment to customer satisfaction. Proudly 100% Australian owned, CMBM partners with businesses across Queensland and Northern New South Wales.

With roots in Queensland’s hospitality sector, the company now delivers services to a wide range of industries, including commercial offices, industrial sites, shopping centres, schools, aged care, government, construction, and more. CMBM’s culture is built on accountability, transparency, WHSE focus, and cost efficiency, which underpin long-term client partnerships.

Role Description The Client Services Manager is a full-time, on-site role based in Brisbane, QLD, responsible for managing client relationships and ensuring high levels of service delivery. Day-to-day, this role oversees client accounts, responds to service requests, and coordinates with operations teams to resolve issues promptly and effectively.

The Client Services

Manager monitors performance metrics, gathers client feedback, and identifies opportunities to improve service quality and customer satisfaction. This role also involves preparing reports, attending client meetings, supporting contract renewals,



and collaborating with internal stakeholders to uphold CMBM’s standards of professionalism and safety. The position requires a proactive approach to problem-solving, clear communication, and a strong focus on building long-term partnerships.

Qualifications

- Candidates should possess strong Client Services and Customer Service skills, with experience managing client accounts and resolving issues effectively.
- Candidates should possess a focus on Customer Satisfaction, including the ability to gather feedback, anticipate needs, and maintain long-term client relationships.
- Candidates should possess excellent Communication skills, both written and verbal, to engage with clients and internal teams in a transparent and professional manner.
- Candidates should possess solid Analytical Skills to interpret service performance data, identify trends, and recommend improvements.
- Relevant experience in facilities management, cleaning services, or service-based industries is highly beneficial.
- Demonstrated ability to work on-site in a fast-paced environment, prioritise tasks, and manage multiple client requirements simultaneously.
- Proficiency with CRM or account management tools, and general digital literacy (email, spreadsheets, reporting software).
- Formal qualifications in business, management, facilities, or a related discipline are advantageous but not mandatory.

📌 Client Services Manager (Brisbane)
🏢 CMBM | Clean Maintain Build Manage
📍 Brisbane