Tired of managing 50+ clients you barely have time to know? At Digital Autopilot, you'll run a focused, high-touch portfolio with the time and space to build real, fulfilling & successful client relationships.
We're a boutique, Melbourne-based digital marketing agency looking for a part-time Client Success Manager to join our growing team. We’re looking for someone with agency experience managing a diverse client portfolio, solid working knowledge of Google Analytics, SEO and Google Ads, and a genuine appetite for building meaningful and long-term client relationships.
What we're offering:
- A genuinely part-time role (20 hours per week), designed for someone who wants meaningful work without the full-time grind
- A smaller client portfolio than most agencies - enough breathing room to do great work and build real relationships, not just keep your head above water!
- Direct, regular access to the founders/directors & technical specialists - you'll learn by working alongside them, not several layers removed
- A genuine path for career progression, with skills development built in along the way
- Flexible work - home, office, or a mix of both
- A highly ethical, transparent way of working. We're not a burn-and-churn agency - we care about actual results for clients and their teams
- Training from experienced people in the industry
- A culture that genuinely looks out for its people
- Guaranteed annual salary reviews - you'll never need to ask
Who we're looking for:
Someone with a solid work ethic, sharp attention to detail, and real energy for a fast-paced small agency environment. Above all, someone who genuinely enjoys people, communication, and growing relationships.
You'll have account management experience (ideally 2+ years) with a solid grasp of digital marketing strategy and campaign types across channels. You're exceptionally organised, communicate clearly, and work well as part of a small team.
You'll align with our core values:
- Honesty first. We tell the truth, even when it's hard
- Genuine results focus for our clients
- Constant improvement and ongoing learning
- Can-do attitude - embracing challenges and taking ownership
- Empathy - for clients, teammates, and the communities we live in
- Sustainable, pragmatic work-life balance
You'll be responsible for:
- Managing all communication for your client portfolio - via face-to-face, Google Meet, phone, email, and shared docs
- Building and growing client relationships through a solutions-oriented approach, retaining accounts through great service and results (with support from our technical team)
- Monitoring performance across a range of tools, such as: Google Ads, Google Analytics, Search Console, SEMrush, & AI models, shaping strategy to hit client goals
- Creating and presenting monthly/quarterly client reports, including written summaries and answering client questions in detail
- Finding ways to improve our internal processes and client outcomes — including using AI tools like Claude and Gemini, which you'll have dedicated access to
- Working closely with the team, including the Directors, to deliver strong client outcomes
- Managing timelines and expectations across client deliverables, using project management tools to keep things on track
- Spotting referral and account growth opportunities within your client base
Digital Autopilot is a Melbourne-based digital marketing agency working with some of Australia's and some of the globe's leading companies, while staying connected to and giving back to our community.
Base salary: A$60,000 - $90,000/yr pro rata + super, depending on experience (based on full-time equivalent).
Sound like you? Send us an email to
[email protected] with the subject ‘Copilot’, your CV and a quick video (5 mins max, using loom.com or another platform) telling us about your experience, what attracts you to us and what ‘honesty first’ means to you in a client relationship or the workplace.
📌 Client Success Manager (Melbourne)
🏢 Digital Autopilot
📍 Melbourne