Role Description The Client Success Specialist at THY Gayrimenkul Yatırım Hizmetleri A.Ş. is a part-time, remote role focused on supporting clients throughout their engagement lifecycle. This role involves responding to client inquiries, resolving issues, and ensuring a positive and efficient service experience across digital channels. The specialist will track client interactions, follow up on open requests, and collaborate with internal teams to address needs and improve processes.

Daily tasks include documenting client feedback, identifying opportunities to enhance satisfaction, and providing clear guidance on services and solutions. The role also includes preparing concise status updates and reports to help the team continuously improve client success outcomes.

Qualifications

- Customer Service and Customer Support skills to manage inquiries, resolve issues, and provide a consistent positive experience.




- Customer Satisfaction focus to proactively gather feedback, monitor experience quality, and identify improvements.
- Strong Communication skills to convey information clearly, listen effectively, and build trust with clients and colleagues.
- Analytical Skills to interpret client data, recognize trends, and recommend actions that enhance client success.
- Ability to work independently in a remote setting, manage time effectively, and prioritize multiple client requests.
- Comfort with digital tools and CRM or ticketing systems; experience in real estate or investment services is an advantage.

- Professional fluency in Turkish, with positive written and spoken English considered beneficial.
- Previous experience in client success, account management, or customer-facing roles is preferred.

📌 Client Success Specialist (Australia)
🏢 THY Gayrimenkul Yatırım Hizmetleri A.Ş.
📍 Australia