Melbourne. Hybrid. Full time. $80,000 to $100,000 depending on experience, plus a path to a performance bonus, in cash and shares.

A referral today is a recommendation at best. Scribbled on a slip, often never made, rarely followed through, and the patient disappears into the gaps. Refr turns that paper handover into a tracked digital journey. This role makes sure every clinic that joins us has a brilliant time doing it, and never wants to go back.

About Refr

Refr brings allied health, GPs and specialists onto one platform. Physiotherapists, osteopaths, podiatrists and other allied health clinicians send imaging, specialist and surgical referrals, and procedures like guided injections, with Medicare funding where eligible, and more added regularly. Sending one takes seconds, and it's actioned in minutes rather than weeks.

We call it a refr: send a refr, not a recommendation. The whole journey stays visible, so a clinic can see where their patient is the whole way through and no one gets lost.

Our belief is simple: allied health clinicians should be able to lead more of the patient journey, and we build the tools that let them. It's a referral ecosystem that didn't exist before, it exists because of us, and the software gets better every week.

What we expect from everyone

- Be bold. We're doing something new, so we back people who make the call and move.
- Own your work, all the way to done, and own it when something goes wrong.
- Sweat the detail. In healthcare, the small things are the whole thing.
- Communicate clearly. The right message, to the right person, at the right time.
- Take pride in your work.



You'd happily put your name on all of it.

We care more about how you think than how long your CV is. Character and judgement come first.

The role

You own customer, physio/podiatrist/osteo etc... success at Refr. You're the reason a clinic goes from signed up to sending refrs every day without thinking about it, and stays. You'll build the function from the ground up, set the numbers that tell us clinics are thriving, and be measured against them.

As we grow, you'll hire and lead the customer success team beneath you. You'll work hand in glove with our BDM, who brings clinics in and converts them, then hands them to you to keep and grow. You report directly to the co-founders.

What you'll do

- Own the health of every clinic on the platform: activation, retention, and how much more they refer through Refr than they used to.
- Turn a current sign-up into a team that refers as a habit, fast.
- Set and live by the numbers. Define what a thriving clinic looks like and track it clinic by clinic.
- Spot clinics going quiet before they churn, and win them back.
- Work closely with the BDM so the handover from won to onboarded is clean, and with marketing, community and events to keep clinics engaged.
- Bring what you hear from clinics back to product,



so the platform keeps improving.
- Build the customer success playbook, and in time the team that runs it.

What you'll bring

- A track record of owning retention or success metrics and moving them.
- Leadership. You've built or run a team, or you're ready to.
- A talent for building trust with busy clinicians, and a fast read on how a clinic actually runs.
- Comfort owning targets and being measured on outcomes.

Nice to have: a background in allied health or clinic operations, or experience in SaaS customer success. Familiarity with Cliniko or Nookal is a bonus.

The honest part

This function doesn't exist yet, and you're building it. There's no playbook waiting for you, and the metrics you set in month one won't be the ones you're running by year's end, because you'll have rebuilt them as we learn. It's demanding, it's measured, and a lot of it you'll define as you go. If that sounds like the job you want, it probably is.

Why Refr

Refr is venture backed by Archangel VC, the fund behind Heidi and other Australian startups that grew into scaleups. We're one of the fastest growing companies in Australia, up around 40% month on month for the past six months, and thousands of clinicians already refer through Refr. You'll own a function that touches every one of them, report straight to the founders, and see your work in the referrals sent every day.

- How to apply Send an email to [email protected] with anything you think we should see. No long form, no set attachments. Tell us why this role fits you.

📌 Clinician success lead (Australia)
🏢 Refr
📍 Australia