Social Futures is a community-services organisation, committed to supporting people to live their best lives. With a history spanning over 50 years, we work alongside individuals, families and communities to create positive social change and deliver services/programs that strengthen wellbeing, inclusion and opportunity.
We are seeking a Customer Experience Officer to join our team at headspace Tweed Heads.
Why join us?
Meaningful work that makes a difference
Supportive and collaborative team culture
Professional development and career growth opportunities
Competitive salary, salary packaging and wellness perks
What you'll be doing
Be the first point of contact for Young People and their families to access headspace supports
Provide administrative and reception support at headspace Tweed Heads
Build relationships with young people, their families and other visitors to headspace Tweed Heads
Contribute to a multidisciplinary team who provide both 1:1 and community engagement support to Young People in the Tweed Heads region
What we're looking for
Previous experience in a customer service role,
with experience working with a diverse community including young people who may present in distress.
Well-developed interpersonal skills, which includes the ability to communicate effectively providing relevant and accurate information.
Demonstrated ability to prioritise tasks, problem solve, generate solutions and work collaboratively to achieve a successful outcome.
Ability to use technology to effectively undertake a wide range of administrative functions.
Experience using medical reception software such as Best Practice (prefferednot essential)
Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.