Annature is an Australian-based digital signature, identity verification & payments company. Founded to challenge Docusign by putting transparency, fairness, and genuine customer service first, we pioneered Pay as you go pricing in the digital signing space, so our customers only pay for what they use.

We're lean, agile, and customer-focused — we'd rather ship the features that matter than pile on unnecessary complexity. Today we serve 8,000+ businesses and 120,000+ monthly active users across Australia, the UK, and the US, who've collectively signed more than 70 million envelopes together, spanning industries from legal and accounting to real estate, financial services, education, and NDIS.

The role

We're looking for someone to sit at the intersection of onboarding and account management — the human face of Annature for both brand-current signups and our existing customer base.

For new customers, you'll be the first real person they speak to after signing up. We have an outreach team that handles initial contact and demo bookings, and you'll take it from there: running one-on-one product tours, understanding what each customer is trying to achieve, and qualifying them so the right next steps happen. It's not a sales role, but sales-shaped questions will come up regularly — when they do, you'll know enough to answer the basics and bring in someone from sales for anything that needs a customised quote.

For existing customers, you will be their single, dedicated point of contact for anything account-related. We have a support team for when something's genuinely not working the way it should; your job is everything else — helping customers understand how to get the most out of the platform, answering "how do I..." and "what's the best way to..." questions with confidence, and knowing when an issue is actually a support issue.

There's also room to grow this role in a sales direction if you want it - more on that below.

What you'll be doing





- Own an assigned portfolio of Annature customers as their dedicated point of contact for account-related enquiries.
- Run one-on-one product demos and onboarding tours for current signups booked through our outreach team.
- Qualify new signups — understand their use case, their team, and what they're trying to solve — so demos and follow-ups are relevant.
- Answer day-to-day product and "how do I" questions confidently, escalating genuine technical or support issues to our support team rather than deflecting everything to them.
- Recognise when a customer's needs point toward a customised subscription or commercial arrangement, and hand off warmly to the sales team.

- If you want it: take on sales conversations yourself and work toward commission targets (see below — this is optional, not a requirement of the role).

What we're looking for

- Previous experience in an entry-level Account Management, Customer Success, or Onboarding role.
- Solid understanding of SaaS business models — subscriptions, sign-up funnels, how a product-led SaaS business actually operates. This needs to come from real SaaS/startup experience, not adjacent industries.
- A confident, personable communicator who's comfortable running video calls and demos with people meeting you for the first time.
- Someone who can hold their own on basic product questions without immediately deferring to "contact support," while still knowing where that line is.
- Based in Brisbane, so we can do face-to-face training and upskilling with you early on. The role is 100% remote from there.

Remuneration

- $70,000–$80,000 base salary, depending on experience and qualifications.
- Optional commission path — if you want to bring sales into the role, there's a genuine, conservatively estimated $30,000+ earning opportunity on top of your base. This is opt-in, not a requirement of the role as advertised.
- 100% remote role, with all equipment supplied.
- Face-to-face training and upskilling in Brisbane to start.

📌 Customer Onboarding & Account Manager (Brisbane)
🏢 Annature
📍 Brisbane