- Australia’s #1 Truck Brand for 37 years | Work close to home in Truganina
- Hybrid work model (3 office days) | Extra leave benefits | Free onsite parking
- Competitive financial package including super boost | Subsidised company vehicle

For 37 consecutive years, we’ve been Australia’s leading truck brand, built on a foundation of reliability, innovation, and a workplace culture that consistently ranks among the best for employee engagement. Our leadership in the market is backed by decades of experience, a strong national network, and exceptional service support. Our product range spans light to heavy duty trucks, featuring advanced engine technology and comprehensive safety systems. We proudly market, distribute, and support Isuzu Trucks and Isuzu Power Solutions across Australia.

We’re looking for a Customer Service Officer – Parts to join our Aftersales team and provide specialist parts support to our Isuzu Dealer Network.

About the Role

Reporting to the Customer Service Manager – Parts, in this role you’ll be a key point of contact between Isuzu Australia and our national dealer network for parts enquiries, interpretation and support.

This is a varied role combining customer service, technical parts interpretation, dealer support and parts administration. You’ll help dealers resolve day-to-day parts issues, identify the right parts solutions, maintain accurate product information and support new parts and accessories as they are introduced to market.

You’ll work closely with teams across Aftersales, Product Planning, Engineering and Sales, as well as our dealer network, suppliers and Isuzu Japan.

What You’ll Be Doing

- Provide responsive, accurate support to dealers on parts enquiries, interpretation, availability, freight and order-related issues.
- Investigate parts supply issues and identify practical solutions to support dealers and their customers.
- Provide technical guidance on parts returns, including specification, condition and suitability for resale.




- Support dealer order processing and identify opportunities to improve existing processes.
- Maintain accurate parts and supersession information within the dealer information systems.
- Analyse Isuzu vehicle and product information to identify parts requirements for new truck introductions.
- Administer dealer applications and requests.
- Liaise with Isuzu Japan on technical parts matters where required.
- Review parts inventory and contribute to initiatives designed to manage aged and obsolete stock.
- Gather competitor and market information to support parts product and pricing decisions.
- Contribute to dealer communications, promotions, training, conferences and other Parts marketing initiatives.
- Maintain accurate Parts information across dealer portals, websites and procedure manuals.

About You

You’ll enjoy solving problems and helping customers find the right solution. You’re comfortable working with detailed technical information, can manage competing priorities and understand the importance of getting information right the first time.

Ideally, you’ll bring:

- Parts interpretation experience and/or a mechanical background.
- Experience within automotive or commercial vehicle parts, aftersales, dealership, aftersales or manufacturer environments.
- Experience using a CRM system (Salesforce would be an advantage).
- Parts catalogue experience.
- Solid customer service and relationship management skills.
- Good problem-solving and investigative skills.
- Strong attention to detail and organisational skills.
- Confidence communicating with dealers,



suppliers and internal stakeholders.
- The ability to work effectively both independently and as part of a team.

Knowledge of Isuzu products would be an advantage, but what matters most is your ability to learn, solve problems and deliver excellent support to our dealer network.

Why join Isuzu?

At Isuzu Australia, we don’t just lead the market, we lead with people. Joining Isuzu means becoming part of a globally recognised brand that is also Australia’s market leader. This is your opportunity to contribute to something bigger.

Market Leading Remuneration

Enjoy a competitive salary and generous financial benefits designed to recognise your contribution.

Wellbeing and Flexibility

Benefit from a hybrid work model, additional leave days, volunteer opportunities, and health and wellbeing initiatives that genuinely support work life balance.

Career Growth and Development

We invest in our people through structured learning programs, mentorship from experienced leaders, and a strong focus on internal promotion, giving you a clear pathway to progress.

Perks and Positive Culture

From a vibrant social club and monthly events to quarterly awards and interactive national meetings, we celebrate wins and celebrate each other. Our culture is not just words, it is why our people choose to stay.

We are proud to be an equal chance employer and value the unique perspectives each person brings. If you require any adjustments in the recruitment process such as alternative interview formats, assistive technology, or additional time, please let us know when you apply so we can support you.

Join us at Isuzu Australia and help keep Australia moving.

Drive your career forward with Australia’s #1 Truck Brand.

By applying, you consent to Isuzu Australia Limited collecting and using your personal information to assess your application and manage the recruitment process in accordance with the Privacy Act 1988 (Cth).

📌 Customer Service Officer - Parts (Melbourne)
🏢 Isuzu Australia
📍 Melbourne